Salesforce CRM Administrator

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports and dashboards

• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights

• Maintain overall system configuration, change control, and enhancements

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

• Manage instance to ensure data integrity, security and daily basic audits

• Assists in conducting training of Business Owners for new features and help with roll-out

• Present changes/system enhancements and overall training to diverse audiences

• Manage mass imports and exports of data

• Provide high quality support via ticket/change request system

• Develop best practices for reporting and distribute it globally

• Develop best practices for emergency procedures around Salesforce

• Undertake additional projects upon request

• Help with QA during projects and/or guide User Acceptance Testing

• Help with deployments and work towards continuous integration.

Work Experience:

3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base

Specific Knowledge/Skills:

At least basic understanding of Salesforce coding (APEX, Java etc.)

Extensive knowledge on Salesforce CRM system

Experience in Salesforce migrations is a plus

Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level

Working knowledge of relational databases design concepts and data management

Extensive analytical skills as well as conceptional thinking and organized working

Fluent English-speaking and writing capabilities

Independent service and solution-oriented work to ensure demand owner/customer satisfaction

Purposeful communication skills, flexibility and a high level of assertiveness

Pronounced ability in team work

Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)

Analytical business process development skills and problem-solving skills

Ability to troubleshoot system, process and data issues

Your ZEISS Recruiting Team:

Itishree Pani