Sales Support Representative - Skilled Trades

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Starting at $21.51/hr or more with experience!

Schedule 8 hours M - F between 8am - 5:30pm

Are you passionate about Plumbing or HVAC and looking to transition into a new career path? Join us as a Sales Support Representative! In this role, you'll move from the hands-on world of Plumbing/HVAC to a dynamic customer-facing position. Your industry knowledge will be key in helping our customers and ensuring their satisfaction.

What You'll Do:

• Collaborate with Sales Associates: Use your Plumbing or HVAC know-how to help identify the best products and solutions for our customers.
• Deliver Personalized Service: Provide timely and accurate quotes and sales orders to enhance customer satisfaction.
• Coordinate Deliveries: Schedule and manage deliveries to make sure customers receive their products on time.
• Handle Sales Calls: Use your expertise to answer calls, provide information, and address customer concerns effectively.
• Leverage Technology: Use our CRM and phone systems to ensure smooth and efficient customer interactions.

What We’re Looking For:

• Plumbing/HVAC Background: Any previous experience or training in Plumbing or HVAC is a big plus, helping you better understand and meet our customers' needs.
• Sales and Customer Service Experience: 0-3 years of experience, your skilled trades background will help you address customer requirements effectively.
• Customer Focus: Be responsive to customer needs and make informed decisions quickly.
• Adaptability: Enjoy working in a dynamic environment and follow through on your commitments with a positive attitude.
• Motivated and Relationship-Oriented: Bring your enthusiasm and skills to build strong customer relationships.
• Digital Literacy: Basic knowledge of Microsoft Office and a willingness to learn new systems.

Why You’ll Love This Role:

• Utilize Your Skills: Apply your Plumbing or HVAC knowledge in a new and rewarding way.
• Supportive Team: Work with a dedicated team that values your expertise and supports your growth.
• Dynamic Environment: Engage with diverse customers and challenges, making your workday interesting and fulfilling.
• Long-Term Growth Potential: Enjoy opportunities for continuous learning and career advancement within the company.

*Pre-employment drug and background screening required*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$21.51 - $34.39

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information