Sales Operations Specialist - Indirect Channels

Responsible for the development and improvement of all internal sales processes for the Specialty Channel. Ensure processes are aligned with Channel direction and Company brand standards.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and improve all processes for Specialty Sales Team
• Implement and test software and procedures including new process improvements
• Work with other cross-functional departments  to streamline and simplify processes that achieve goals quickly, effectively, economically and creatively; utilizing process improvement tools and techniques to improve, measure, and track progress
• Develop and implement improved efficiencies and modernization of operational policies and procedures for Specialty Sales channel
• Prepare periodic meeting presentations, training and support relative to needed sales process

• Coordinate and manage efforts relating to other departments (Finance, MP&A, IT and Distribution)
• Coordinate the distribution and development of the sales tools needed for all field sales employees and specialty retailers  relative to early order period, product knowledge, launches, new sales initiatives and promotions
• Communicate and advise on market challenges, opportunities, product updates, inventory, etc.
• Attend trade shows, special events,  store openings, and visit specialty retailers as necessary
• Present products and information in large and small group settings both internally and externally
• Drive continuous improvement and ongoing management of  sales systems
• Be proactive in recommending, improving and implementing refined processes for sales team
• Continue ongoing research and clarification about operational processes, objectives, and goals
• Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals
• Conduct testing of proposed process improvements
• Develop and delivery product and sales training materials to independent retail partners.
• All other duties as assigned

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in sales, business administration or related field or equivalent experience
• 3+ years business management experience preferably in a customer service/sales environment
• Project Management/account management preferred
• Experience with tools such as Microsoft Dynamics (D365), MarketTime, MailChimp, and Adobe Creative Suite (or similar platforms) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Align language to scaled career ladder language
• Strong PC skills utilizing Microsoft Office
• Strong initiative/self direction
• Strong organizational and project management skills
• Strong team player
• Proven problem solving and analytical skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Excellent interpersonal, written and verbal communication skills including presentation skills
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment

ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment.  Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Ability to work in a fast paced environment
• Strong sensory skills, such as good eyesight, good hearing, and dexterity
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Occasional travel to visit retailers and travel

We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.

Health Benefits

VRA offers a variety of medical, dental and vision programs to meet your family’s health care needs.

• Medical plan options including both a HDHP/HSA plan and a PPO plan
• Dental
• Vision
• Flexible spending accounts

Survivor Benefits

Life insurance provides peace of mind for your family should the unexpected happen.

• Employer provided 2X your salary in life insurance
• Accidental Death and Disability insurance
• Voluntary life insurance for you, your spouse and your children

Income Protection  

If you are unable to work due to illness or injury VRA provides several programs to protect your income at no cost to you.

• Short-term disability
• Long-term disability
• Paid family medical leave

Retirement Plan

The VRA 401k plan helps you accumulate savings for retirement

• 401k with generous company match, immediate vesting (age and service requirement)
• Strong line up of professionally managed funds
• Safe-harbor plan design

Paid Time Off  

Enjoy generous time off programs.

• Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
• 9 paid holidays a year
• Paid bereavement leave

Give Back Opportunities  

VRA offers the opportunity to serve your community.

•        Voluntary Time Off

Holistic Wellness

• Access to a variety of financial, physical, and mental wellness experts

• Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services 
• Opportunities for leadership development, skill development and career advancement 

Product Discount

• Generous employee discount on Vera Bradley products 

Ancillary Benefits and Programs

• Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. 

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English)

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com.  Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

Base Pay Range:

$58,100.00 - $87,100.00

Vera Bradley’s compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location, skills, experience, and relevant education. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable.