Sales Operations Analyst – Safe Step Sales Contact Center

Job Posting:

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.

If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.

Sales Operations Analyst – Safe Step Sales Contact Center

Location: This is approved to be Remote anywhere in the US.

Responsibilities

• Manage and administer the CRM system (Lead Perfection) and the contact center platform (Five9) to ensure optimal performance and data integrity.
• Perform comprehensive data mining and analysis to identify trends, opportunities, and actionable insights that support strategic decision-making.
• Develop, maintain, and enhance dashboards in Snowfly to provide real-time visibility into key performance metrics for Sales Team Managers.
• Generate and deliver accurate, timely reports that enable Sales Team Managers to monitor performance and make informed decisions.
• Collaborate with cross-functional teams to innovate and implement creative strategies for engaging target audiences across omni-channel platforms, including SMS, email, voice, and chat.
• Ensure compliance with data governance policies and maintain high standards of data quality across all systems.
• Lead initiatives to optimize workflows and improve operational efficiency within the sales organization.
• Provide training and support to team members on CRM and contact center tools, fostering a culture of continuous improvement.

Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field; equivalent experience may be considered.
• Proven experience in software administration, preferably with Five9 and Lead Perfection platforms.
• Strong analytical skills with the ability to interpret complex data sets and translate insights into actionable strategies.
• Excellent problem-solving abilities and a track record of driving process improvements.
• Proficiency in managing omni-channel communication tools and understanding of customer engagement best practices.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience in leading small teams and managing direct reports is highly desirable.

At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$4,799.70 - $7,791.30

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information