Sales Manager - End User

Job Description 

The Medium Business Inside Sales Manager leads a team of Inside Account Executives (iAEs), developing end-to-end account strategies and driving sales engagement for medium business accounts, either directly or through channel partners. This role is responsible for guiding, coaching, and supporting team members to ensure individual development and overall sales effectiveness, with a focus on achieving sales quotas, expanding the customer base, and fostering strong relationships with both customers and channel partners. 

Key Responsibilities 

• Team Leadership: Oversee a team of 10–15 iAEs, providing guidance, coaching, and support to develop individual team members and drive overall sales effectiveness. 

• Sales Coverage: Develop targeted business plans and allocate resources to achieve sales and margin goals, using tools like heatmaps and whitespace analysis. 

• Pipeline Management: Maintain and analyze opportunity identification, qualification, and management; develop strategies to hunt new logos within low or no SOW accounts. 

• Business Acumen: Develop budget plans and manage inside sales resource allocation based on market trends and data-driven forecasts. 

• Customer Retention & Growth: Retain existing customers while identifying and pursuing upsell and cross-sell opportunities for PC++ (including headsets, displays, carepacks). 

• Channel Sales: Build solid relationships with channel teams to enable iAE and PBM alliance for successful implementation. 

• Customer Experience: Coordinate with customer support teams to address issues and ensure a seamless experience. 

• Recruitment & Training: Recruit, onboard, and train inside sales resources to ensure skill and knowledge development, including specialization in PC++. 

• Performance Management: Evaluate and guide employee performance, supporting individuals through sales challenges and managing results for all performers. 

• KPI Tracking: Define and track key performance indicators to measure team success. 

• Sales Technology: Leverage CRM systems and other tools to streamline operations and enhance productivity. 

• Compliance: Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions. 

Knowledge & Skills 

• Sales Planning & Strategy: Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts. 

• Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities. 

• Organization & Time Management: Prioritize tasks, set goals, and manage time effectively. 

• Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance. 

• Problem Solving: Navigate market complexities and develop practical solutions. 

• Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives. 

• Technical Proficiency: Leverage technology and CRM systems to enhance productivity. 

• New Technology & AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions. 

 Education & Experience Recommended: 

• Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales. 

• Education: Bachelor’s degree in Business, Marketing, or a related field is recommended (not explicitly stated, but typical for such roles). 

• Qualifications: 

• Proven experience in sales management, preferably in inside sales or telesales environments. 

• Demonstrated ability to lead and develop high-performing sales teams. 

• Familiarity with sales planning, pipeline management, and CRM systems. 

About HP 

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. 

The on-target earnings (OTE) range for this role is $160,150 to $217,800 annually with a 60%/40% (salary/incentive) mix. 
Pay within this range will be based on the review of experience, skills, and internal equity. 

As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans. Equal Opportunity Employer:

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. 

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.