Sales Manager, EMEA

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

As a Sales Manager at Customer.io, you will be responsible for leading a team of 6 Mid-Market Account Executives (AEs) to achieve and exceed sales targets. You will play a key role in shaping our sales strategy, fostering a growth-oriented team culture, and driving consistent revenue growth.

We’re looking for an experienced Sales Manager who is excited to join a company at an incredible inflection point. Customer.io recently crossed $100M in ARR, a milestone that reflects years of sustainable growth and an incredible customer base. As we look ahead, our focus is shifting from pure scale to intentional, quality growth — doubling down on the people, processes, and customer partnerships that got us here.

Our EMEA sales team has consistently exceeded quota, setting the standard for what great execution looks like at Customer.io. If you thrive in a high-performing, collaborative environment and want to be part of a team that’s truly raising the bar, we’d love to meet you.

Some things you'll do

Team Leadership & Development:

• Recruit, train, and mentor a team of 6 AEs to ensure they meet and exceed their sales targets.
• Conduct regular one-on-one meetings and performance reviews to provide constructive feedback and set clear, achievable objectives.
• Create a positive and collaborative team environment that encourages professional growth and high morale.

Sales Strategy & Execution:

• Develop and implement effective sales strategies to drive high-volume and high-velocity deals, as well as complex upper mid-market opportunities.
• Lead weekly pipeline review sessions to ensure accurate forecasting and CRM data integrity.
• Utilize and enforce the MEDDICC sales qualification methodology to streamline the sales process.

Collaboration & Process Improvement:

• Work closely with Sales Leadership, Sales Operations, Solutions Architects, and Marketing to continuously improve sales processes and materials.
• Share best practices with other Sales Managers and collaborate on strategies to overcome common challenges.
• Participate in cross-functional initiatives to enhance overall sales effectiveness.

Performance Tracking & Feedback:

• Monitor team performance metrics and identify areas for improvement.
• Provide ongoing training and development opportunities to enhance team skills and knowledge.
• Plan and coordinate team travel and events to foster team cohesion and culture

What we're looking for

• 5+ years selling SaaS, including 2–3 years in sales management or team lead role, preferably within the Marketing Technology SaaS industry.
• Excellent communication and interpersonal skills.
• Ability to coach and empower the outbound team to drive performance through data-led campaign strategies, metric review, and event initiatives
• Knowledge of MEDDICC sales qualification methodology is a plus.
• Ability to provide and receive constructive feedback effectively.
• Strong leadership and coaching skills with a focus on team development.
• Skill in maintaining a high level of team engagement and motivation.
• Proven experience in establishing strong working relationships with internal stakeholders and contributing to a collaborative sales environment.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $145,000 USD base (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute call with Hiring Manager
• 45-minute call with Leadership
• 1-hour HW Review Call with Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.