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SaaS Manager

Remote, Spain Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Description

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any action of effective product maintenance. The success of our company resides in the expert knowledge and high motivation of our employees. Working for Pharmalex means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career.

We are looking for a Saas Manager to serve as a client’s service owner (advocate) to ensure the client’s core business needs are met by psiXchange – and proactively share feedback and new requirements & ideas with internal teams (Business Services, Development, and Operations). This is a remote based role that can be based in several European locations such as Spain, Italy, Bulgaria and Portugal.

Responsibilities:

  • Provide consulting, training and support on client-facing and internal projects as it relates to the organization’s Safety Database Hosted services and other Technology Systems for Pharmacovigilance.  

  • Assist in designing, developing, implementing, improving, and maintaining technical solutions and service offerings for the Pharmacovigilance business area – in particular with its Safety Databases and Technology Systems for Pharmacovigilance, covering:  

  • System setup and configuration.  

  • Validation documentation creation, guidance and execution.  

  • Training materials development and conduct.  

  • Support during implementation and post go-live.   

  • Administer Safety Databases (Pharmacovigilance and Medical Information (MI) modules) and/or other Technology Systems for Pharmacovigilance – including with regards to database configuration and user account management. 

  • Provide second level support as part of the PTS Helpdesk. 

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Education:

  • Bachelor of Science in computer or natural science, or a comparable education.

Experience:

  • Significant experience within the Pharmacovigilance, Safety Reporting, or Clinical Trials area in a pharmaceutical, biotech, or CRO company – and at least 2 years’ experience specifically with clinical trials or (safety) document distribution systems.
  • Technical experience, such as general knowledge of database structures/models and with writing SQL queries, beneficial.
  • Good knowledge of Computerised Software Validation (GAMP 5) and 21 CFR Part 11.
  • Project management experience is preferable.

Skills:

  • Ability to train and support junior/new colleagues in daily activities; ability to lead small-medium projects with clearly defined scope.
  • Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level.
  • Autonomous, concentrated, and highly organized with strong attention to detail and keen analytical skills – and the ability to efficiently multi-task and handle competing priorities.
  • Ability to work enthusiastically and collaboratively as part of a cohesive group and also independently, as needed.
  • Good communication skills (written and verbally); capability to communicate and escalate issues and propose solutions.
  • English business fluent

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex Spain S.L.U.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned