SaaS Application Support Analyst

Who we are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can’t shape the future by clinging to the past. So, we keep evolving, together. 

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. 

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact.  Companies like [top three customers in the region we are looking to attract talent in] trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!  

We’re currently hiring a SaaS Application Support Analyst to join our 24/7 global support team. Based in Helsinki, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.

Note: This is not a general IT help desk position. Prior experience with software/application support in a SaaS or cloud environment is expected. You will not be troubleshooting laptops or printers, but rather solving issues in RELEX’s hosted infrastructure and production systems.

What we need you to do and be

Bring your ideas. Challenge ours. Grow with us. This is some of what you will be doing in this role:

• Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment (e.g., data processing errors, job failures, performance bottlenecks)
• Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms
• Investigate data-related problems using SQL and log analysis
• Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams
• Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams
• Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts
• Maintain and improve support documentation, runbooks, and operational knowledge

 What you’ll bring to the table 

Our five values are our playbook. We speak up when things don’t make sense. We stop doing what doesn’t add value. We stay curious, back each other up, and make space for both innovation and laughter.  

• Bachelor’s degree or 1–2 years of experience in Information Systems, Computer Science, or similar field
• Strong understanding of Linux/Unix systems (file systems, permissions, shell commands, process management)
• Solid foundation in SQL and working with relational databases
• Experience working with issue-tracking or ticketing systems (e.g., Jira, ServiceNow)
• Fluent in written and spoken English

What we see as an advantage

• Previous experience supporting production SaaS environments or enterprise – applications
• Scripting experience in Bash, Python, or similar languages
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with log/monitoring tools (e.g., Grafana, Prometheus, Datadog, Splunk)
• Understanding of networking fundamentals (e.g., DNS, VPNs, HTTP/S, TCP/IP)
• Fluency in additional languages

Additional details

• This is a full-time, permanent position with shift work
• You’ll be part of a global 24/7 support team
• We can only consider applicants already located in Helsinki with the legal right to work full-time in Finland

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.  

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future 

These are the RELEX key benefits 

• Flexible working
• Genuine work-life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after-work activities
• Family-oriented policies
• Flat hierarchies   
• Two paid volunteering days each year 

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other. 

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible. 

Apply today and be part of the future. Be RELEX!