With direct supervision from a manager, the Rx Returns Representative provides excellent customer service, completing tasks and Salesforce cases while maintaining the integrity of Inmar's major databases. The incumbent must exhibit initiative to evolve personally and within Inmar's organization. They will display self-control under stressful circumstances and collaborate effectively with their direct and indirect teams.
Primary Accountabilities:
Maintain detailed, accurate files and records
Act as Tier 2 Support for the Call Center callsIf the Call Center Specialist cannot answer a question, the call will be transferred to the Rx Returns Representative
Receive and assess client/vendor needs via inbound emails and Salesforce cases
Answer questions, overcome objections, and handle sensitive or uninformed callers
Interact with multiple departments to gather critical data elements and information
Work efficiently and accurately in an atmosphere of frequent interruption
Prioritize and manage multiple tasks requiring extensive timely follow up and completion of all projects within the specified KPIs
Adhere to prescribed routines and practices
Proceed independently and carry out assignments to completion with minimal instruction
Load store files accurately and within the specified clients’ Service Level Agreement (SLA)
Setup clients with access to Netlink, InvoiceLink, HRM
Research client issues with a sense of urgency based on the client’ priority, resourcefulness and taking ownership of the issues until completion
Complete all Salesforce cases assigned to you within the specified SLA
For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion. Close OPS Research cases as Operations resolves
Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience
Work the Hold Report weekly (mfg)
Maintain membership tables for the client so that EDI is correct (mfg)
Virtual key debit memos as assigned (mfg)
Additional Responsibilities:
Performs other duties as assigned
Complies with all policies and standards
Required Qualifications:
Bachelors Bachelor’s Degree required
required
1-3 years of work experience in one or more of the following fields: retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services
Must be proficient in and have advanced experience with Microsoft Office Products (Word, Excel, PowerPoint), Google products and Salesforce
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Use Hands to Handle Objects - Regularly
Reach with Hands or Arms - Regularly
Talk or Hear and Read Instructions - Regularly
Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
View Items at a Close Range - Regularly
Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies
Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.
Analytical and Critical Thinking: Communicates using persuasion and authority.
Communication: Contributes to strategy for their team.
Collaboration: Creates internal alliances outside the immediate team or department.
Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.