Retail Marketing & Store Experience Internship

A summer internship at L.L.Bean is an introduction to our company that provides an opportunity for the right individual to contribute to moving the business forward and to gain exposure to key areas of the organization. Interns supporting the Retail Marketing & Store Experience team will assume some various project roles and responsibilities to our 60+ retail stores (and growing!) including our Flagship Freeport store, while working on current business opportunities cross-functionally that directly benefit L.L.Bean.  

Retail Marketing & Store Experience Internship – Home Office Role, Freeport Maine HQ  

The Summer Retail Marketing Intern will work alongside the LLB marketing and store experience team, supporting the Senior Manager of Store Experience & Visual Merchandising, the Manager of Store Experience & Marketing, and the entire Retail Events team.  This role supports our retail stores across the country to ensure best-in-class store experiences, planning and executing flawless Grand Openings & Re-Openings, as well as innovative and engaging in-store activations.  This team’s goal is to bring the Brand to life in stores through compelling & engaging events that promote a positive customer experience and maximize company sales growth and profitability.  This team works hard to plan, communicate, direct and evaluate a robust marketing & events calendar in support of driving traffic & maximizing sales in our stores.      

The Summer Retail Marketing & Store Experience Internship will include a designated project that will be a combination of the interns’ interests, field of study and future career goals, while fulfilling a need for solution in the retail marketing organization.  Compelling presentation skills required, as project results will be presented and defended to Senior Leadership at the end of the summer.  

Responsibilities:  

• Learn and shadow all levels of the Retail Marketing & Store Experience Team 

• Assist with planning, execution & after-action reviews for Retail Store Events; demonstrate a bias for innovation & a sales/brand obsession 

• Attend/facilitate Retail Events as appropriate 

• Prep for & participate in departmental & cross functional meetings 

• Assist in/drive analysis of Retail Events 

• Hybrid work opportunity with potential to work in HQ, the Flagship Campus and in regional locations 

• Support of process improvement and daily support of store issues 

• Provide Retail Home Office administrative support such as file management, meeting preparations, and communications  

• Content collection and delivery to support ongoing education initiatives, meetings, communication tools and other periodic efforts 

• Demonstrate leadership that promotes L.L.Bean’s core values, brand, culture and mission   

• Execute inspiring brand presentations through thoughtful marketing efforts   

• Foster a supportive work environment and lead a service and selling culture   

• Demonstrate problem solving, analytical and critical thinking skills in a fast-paced and dynamic retail environment through action planning and execution to meet service and sales goals   

• Deliver legendary world-class customer service   

• Follow store Standard Operating Procedures to create a seamless shopping experience   

• Lead and execute compliance with Loss Prevention policies and procedures   

• Assume additional responsibilities as assigned.   

Qualifications:    

• Must be currently enrolled in a 4-year college or university degree program with a minimum cumulative GPA of 3.0  

• An interest, passion or experience in retail, marketing, merchandising, or a related field... and desire/curiosity for pursuit of career in the outdoor apparel and gear industry  

• Must have reliable transportation for the duration of the internship, as this is not a remote role and requires one to be in our Freeport Maine HQ 5 days/week  

• Must be able to find personal housing accommodations within a commutable distance to Freeport, ME (housing leads and referrals will be provided)   

• Previous experience in retail stores, and understanding of how a store operates   

• Work a variable schedule that may include nights or weekends  

• Prior retail or service experience required  

• Passion for the outdoors and L.L.Bean’s core activities   

• Have proven leadership skills, with the ability to develop and motivate others   

• Capability to build strong partnerships and to work collaboratively to achieve goals   

• Demonstrated problem solving and critical thinking skills   

• Ability to maintain a high level of enthusiasm, motivation and a positive attitude   

• Established time management and organization skills   

• Demonstrated interpersonal, written and verbal communication skills    

• Some previous customer service experience required (retail, restaurant, hospitality, etc.)   

• Strong business acumen with the ability to achieve sales and service goals   

• Ability to work a flexible schedule to support retail if needed    

• Self-starter with strong ability to multi-task  

• Attention to detail and highly collaborative