Company
Cox Communications, Inc.
Sales
Retail Market Manager - CCI
Manager - People Leader
No remote option; must work at a specified Cox location
Yes, 25% of the time
Day
Compensation
Compensation includes a base salary of $92,000.00 - $138,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $18,696.00.
The Retail Market Manager is responsible for leading the retail sales channel in delivering assigned Cox products and service sales goals while ensuring customer satisfaction and loyalty. Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox video, voice and data services. Results driven sales professional that demonstrates strong interpersonal skills in Coaching, Developing and Inspiring, holding teams accountable in delivering exceptional results.
Job Description
What You'll Do:
- Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day. Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity
- Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider
- Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
- Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions
- Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to team’s sales efforts
- Creates labor plans based on corporate guidelines, seasonality, and anticipated customer demand
- Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability
- Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement
- Ensures store appearance follows ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram.
- Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
- Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget
- Interviews, hires, trains, and regularly evaluates performance of team of Sales Team, Team Leaders, and Administrative Support
- Participates in development of comp plans and quota setting
- Sets appropriate individual performance goals and objectives for store employees
- Serves as point of escalation for customer and employee concerns
- Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
- Oversees store inventory to ensure alignment with corporate store design strategy
- Monitors shrink, conducts exception analysis, and acts
- Partners with Corporate to identify traffic trends to ensure consistency with inventory requirements
- Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink
- Travels approximately 30% - based on business need
What’s in It For You?
Here’s a sneak peek of the benefits you could experience as a Cox employee:
- A competitive Salary and top-notch bonus/incentive plans.
- A pro-sales culture that honors what salespeople (like you!) contribute to our success.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
Who You Are:
Minimum
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience in a related field; or 10 years’ experience in a related field
- 1+ year of experience in management or a lead role
- Safe drivers needed: valid driver’s license required
Preferred
- Experience presenting programs, ideas, results and promotional information to customers/clients, senior leadership and/or cross-functional groups
- Experience implementing Six Sigma/Lean tactics in a service environment
- Knowledge of local market and industry highly desired
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.