Restaurant Server

Job Description Summary

To provide efficient friendly customer service at all times and to maintain a clean, professional top quality dining experience for all guests.

Job Description

Principal duties and responsibilities (Essential Functions) include:

• Key Job Functions
  • Perform all restaurant side work as designated by the supervisor.
  • Efficiently and properly perform all service standards.
  • Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
  • Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
  • Must be familiar with and adhere to all liquor liability laws.
  • Must attend all designated pre-meal meetings.
  • Responsible for setting up restaurant and other work areas.
  • Adhere to predefined drink service guidelines and responsible for beverage familiarization. Including regular and specialty cocktails, beer and wine selections.
  • Perform any other duties assigned by management.
  • Maintain a neat and professional appearance.
  • Maintain an awareness of liquor costs and minimize waste, which may raise them.
  • Must be familiar with all policies related to liquor liability laws.
  • Ability to open and close the restaurant shift assigned.
  • Must serve all guests in consistent manner, using Sonesta Service Standards.
  • Must be able to bus tables and tray settings and re-set as needed.
  • Must be able to use Micros to open and close checks.
  • Must know the menu and be able to describe the items to guests.
  • Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
  • Maintain an awareness of all functions, events and meetings taking place at any given time.
  • Control heavy volume at the restaurant.
  • Greeting guests. Anticipate guest’s needs to create an amazing experience.
  • Ability to use or learn to use coffee maker/urn, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil.
  • Will work in the interior of the hotel, restaurant, lounge and kitchen area with exposure to extreme temperatures.
  • Will have exposure to potentially hazardous cleaning chemicals.
  • Must have complete knowledge of service time, menu, and specials.
  • Responsible for each check.
  • Responsible for pick-up tables and trays in guest rooms, hallways, elevator ladings, etc.
  • Responsible for set-up, delivery and presentation of all amenities.
  • Attend all designated staff meetings and training sessions.
  • Perform all IRD side work as designated by the supervisor.
  • Efficiently and properly perform all service standards.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone

• Build solid relationship with your Colleagues
  •  Treat colleagues with respect and dignity.

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills.
• Appropriate professional appearance and demeanor.
• Ability to handle cash, vouchers, coupons, and credit cards as needed.
• Maintain clean surroundings
• Follows Sonesta’s grooming standards.
• Occasional lifting up to 25 pounds.
• Pushing supply carts.
• Carrying trays.

Additional Job Information/Anticipated

Pay Range

Company Overview

Sonesta

Welcome to Sonesta.  These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality.  We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.   

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve.   At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations.  We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.