Cardinal Health

Rep II, Customer Serv Ops (US Healthcare)

Philippines-Bonifacio Global City-Taguig Full time

POSITION SUMMARY

This role is responsible for managing inbound fax lines to sort and process documents efficiently and accurately, and initial and on-going communication through Outbound calls with doctors and providers to pursue valid prescription orders and/or medical records for order fulfillment. The representative will work within the scope of responsibilities as dictated below with guidance and support from our Physician Support/Processing leadership team.

ESSENTIAL FUNCTIONS

  • Reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately (estimated 100 documents per day).

  • Maintains accurate and detailed records in company database.

  • Manages assigned fax inbox to correspond with appropriate teammates.

  • Provides excellent customer service while communicating with provider offices and teammates.

  • Adapts quickly to frequent process changes and improvements.

  • Is reliable, engaged, and provides feedback to improve processes and policies.

  • Attends all department, team, and company meetings as required.

  • Embraces and exemplifies Cardinal Health Values:

    Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self

Qualifications

- At least 2 years of college coursework or experience

- Experience in US Healthcare operations is an advantage

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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