Renewals Manager

Overview:

We’re looking for a Renewals Manager to own and drive the end-to-end renewal process for our existing customers. This role ensures our customers continue their partnership with [Company Name] while supporting our growth and retention objectives. You’ll collaborate closely with our Technical Account Managers (TAMs) and post-sales teams to deliver a seamless renewal experience — balancing commercial acumen, operational precision, and customer focus.

This is an ideal opportunity for someone who thrives at the intersection of customer success, operations, and sales — someone who can manage complex renewal cycles, execute contracts accurately, and identify growth opportunities within existing accounts.

Responsibilities:

• Renewal Management: Own the renewal cycle for assigned customers, typically engaging 180 days before contract end date to drive timely renewal closure and forecast review with CRO and sales leadership.
• Customer Collaboration: Partner with Technical Account Managers and the post-sales team to ensure customer satisfaction and surface renewal risks early.
• Contract Execution: Prepare, process, and manage renewal agreements and supporting documentation in Salesforce and our contract management systems.
• Forecasting & Reporting: Maintain accurate renewal forecasts and report on Gross Retention, Renewal ARR, and renewal pipeline metrics.
• Retention Ownership: Achieve and exceed assigned Gross Retention Rate (GRR) targets by managing risk, addressing objections, and ensuring timely renewals.
• Expansion Identification: Spot and qualify upsell and cross-sell opportunities within the customer base; route expansion opportunities to account executives and be incentivized for sourced expansion ARR.
• Process Excellence: Partner with Revenue Operations to continuously improve the renewal workflow, automation, and reporting.
• Customer Advocacy: Act as a trusted advisor for customers during renewal discussions, ensuring clear communication of terms and value delivered.

Required and Preferred Qualifications:

• 3–5 years of experience in renewals, customer success, or inside sales within a SaaS or subscription-based business.
• Demonstrated success in achieving retention and renewal quota metrics.
• Strong contract management and negotiation skills; comfortable navigating legal and commercial terms. Preference on familiarity with government contracting, SEWP, or other federal procurement vehicles.
• Proficiency in Salesforce (or similar CRM), with strong attention to data hygiene and forecasting accuracy.
• Excellent written and verbal communication skills, with the ability to simplify complex topics for customers.
• Highly organized, detail-oriented, and process-driven; comfortable juggling multiple renewal cycles simultaneously.
• Collaborative mindset and thrives in cross-functional environments with Customer Success, Sales, and Finance.
• Familiarity with Salesforce CPQ, DocuSign CLM, or similar quoting and contract management tools.