Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Receptionist/Secretary

Employment Type:

Full-Time

Shift:

Day

Position Highlights:

• Competitive salary
• Benefits – Non-Benefited Position
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

• Location: Silver Spring, MD
• Department: Pain Management Center
• Is responsible for greeting, welcoming and assisting patients and visitors entering the Department.  Offers support, guidance and information as able to patient, visitor and colleague inquiries made in person, by phone, or via electronic communication.  Supports department leadership/staff to facilitate the smooth running of daily operations.  Supports outpatient intake, scheduling/rescheduling, new patient paperwork and check-in processes.
• Reports to Department Director

Responsibilities:

• Greets patients and visitors
• Informs staff when patient arrives for scheduled appointment
• Answers questions, provides information and provides directions to patients, visitors and colleagues
• Answers phone, manages caller needs, takes and relays messages.  Recognizes priorities and communicates in a timely manner
• Check and manage voicemails
• Directs calls to appropriate resources
• Inform staff of patient’s disposition or cancellation status
• Seek out information as requested by staff to facilitate patient management
• Ordering office supplies
• Assemble new patient charts; ensure essential documents are available for first appointment
• Ensure front desk has necessary supplies/printers are properly stocked
• Attend staff meetings; facilitate completion of sign-in sheet; file staff meeting documents
• Collect co-payments
• Print daily outpatient schedule
• Disposition outpatients in the Electronic Medical Record
• Document patient intake/referral details on appropriate form
• Schedule/re-schedule outpatients as appropriate

What you will need:

Required:

• High School graduate
• One year experience in a physician’s office or hospital/medical environment
• Basic computer and typing skills
• Demonstrates excellent interpersonal and organizational skills as evidenced by professional recommendation
• Reads, writes, speaks and comprehends the English language
• Must be willing and able to become proficient navigating the hospital’s Electronic Medical Record

Preferred:

• Basic knowledge of medical and insurance terminology preferred

Pay Range: $17.58 - $21.63

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.  We were named one of America’s 100 best hospitals

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.  Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.