Receptionist/Facilities administrator

ABOUT THIS POSITION 

We are seeking an organized, enthusiastic, and highly professional Receptionist to manage our front desk operations, ensure a welcoming atmosphere, and provide basic facilities support at our studio. The ideal candidate will be a friendly,
engaging personality who is adept at multitasking, has excellent communication skills, and shares an interest in the dynamic world of video games

RESPONSIBILITIES

Front Desk & Guest Management

• Greet and welcome all guests, candidates, clients, and vendors with 
  professionalism and enthusiasm.
• Manage the visitor sign-in process and ensure compliance with security 
  protocols and NDAs.
• Manage and maintain the cleanliness and organization of the reception area,
  lobby, and meeting rooms.
• Coordinate catering and setup for on-site meetings, interviews, and company
  events as needed.

Administrative & Operational Support

• Manage incoming and outgoing mail, packages, and deliveries (e.g., FedEx, 
  UPS) using ship time
• Assist IT in sending out and retrieving equipment
• Maintain and manage office supplies inventory, placing orders as necessary 
  and ensuring common areas are stocked.
• Assist with scheduling and booking conference rooms, ensuring necessary 
  equipment is functional.
• Provide basic administrative support to various departments (e.g., Human 
  Resources, Studio Operations) as assigned.
• Assist with onboarding logistics for new hires, including preparing welcome packets and desk setup.

Facilities & Maintenance Coordination

• Act as the primary liaison for the building/landlord management (Citi Plaza) 
  regarding access, repairs, and general operational issues.
• Coordinate and schedule regular office cleaning services, including 
  arranging specialized services like carpet cleaning as needed.
• Serve as the main point of contact for external vendors and contractors 
  (e.g., maintenance, repairs, supplies), ensuring they follow security and 
  access procedures.
• Manage basic maintenance requests, utilizing vendor/landlord maintenance 
  portals to log and track issues (e.g., HVAC, lighting, minor repairs).
• Perform general office care and walkthroughs as needed to identify 
  maintenance issues and ensure the overall functionality of the workspace.
• Work closely with the Health & Safety (H/S) team to ensure common areas 
  and facilities are maintained in accordance with compliance and safety 
  standards.

Culture & Communication

• Act as as a positive and helpful resource for employees and visitors.
• Communicate internal announcements and updates via designated channels 
  (e.g., digital display, email).
• Contribute to maintaining a vibrant and energetic company culture

REQUIREMENTS

• 2+ years of experience in a front desk, receptionist, or administrative 
  assistant role, ideally including facilities support tasks.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or G Suite (Docs,
  Sheets, Gmail).
• Strong organizational and time management skills with the ability to 
  prioritize tasks effectively.
• A professional, polished, and friendly demeanour with a strong customer 
  service orientation.
• Demonstrated ability to handle confidential information with discretion and 
  integrity.

 

“Applicants must be legally eligible to work in Canada at the time of application.”