At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have just been certified a Great Place to Work 2025®, which is our sixth consecutive year.
Are you passionate about driving excellence and continuous improvement in service delivery? We’re looking for a dynamic Quality, Training & Knowledge Lead to champion high standards across our Equipment Service team.
In this pivotal role, you’ll be responsible for optimising systems, processes, and procedures to ensure efficiency, compliance, and ease of use—ultimately enhancing the customer experience. You’ll foster a culture of quality and consistency, supporting our team to deliver exceptional service every time.
Key Responsibilities:
Lead initiatives that promote consistent, high-quality service delivery across the Equipment Service function.
Design and implement training programs and knowledge systems that empower Technicians, Administrators, Sales Teams, and Customers.
Develop and maintain content and tools that improve the accessibility and usability of information.
Contribute to the development of customer offers, including tenders, and support the execution of strategic projects across service operations.
What You’ll Bring:
A strong background in quality assurance, training, or knowledge management within a service-oriented environment preferrable with dental industry experience.
Proven ability to streamline processes and drive continuous improvement.
Excellent communication and stakeholder engagement skills.
A customer-first mindset with a passion for enabling teams to succeed.
Specialised Knowledge and Skills:
Ability to build strong customer relationships
Experience using CRM systems (e.g., Salesforce, Pronto)
Strong technology and computer skills (Word, Excel)
Excellent communication and active listening skills
Proven leadership and team supervision experience
Skilled in conflict resolution and task delegation
Knowledge of Henry Schein products and services
Strong understanding of customer service standards
Experience in risk assessment, quality and compliance
We’re seeking a candidate who is diligent, organised, and detail-oriented, with a strong commitment to delivering excellent customer service. You’ll be adaptable, resilient, and able to manage schedules and meet deadlines in a dynamic environment. As a trustworthy and ethical team player, you’ll bring a friendly, approachable attitude and a willingness to learn and grow. You’ll be process-focused, results-driven, and capable of working independently, demonstrating initiative and resourcefulness while leading by example.