UT Austin

Quality Systems Analyst

AUSTIN, TX Full time

Job Posting Title:

Quality Systems Analyst

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

Purpose

UT Health Austin at Dell Medical School is seeking a Quality Systems Analyst. This position is responsible for evaluating and enhancing systems and processes that support the clinical enterprise, including quality, risk, patient experience, and patient safety within the healthcare organization. Reporting to the Executive Director of Ancillary Services, this role collaborates closely with IT, clinical and quality staff, and administrative teams to ensure compliance with industry standards and regulatory requirements with the overall goal of delivering high-quality care.

Responsibilities

System Performance and Analysis

  • Analyze existing systems to ensure they meet required standards.
  • Analyze organizational needs for quality systems integration and interfaces with existing (i.e. REDCap) and forthcoming systems (i.e. Epic).
  • Develop system reporting capability in collaboration with stakeholders.
  • Conduct regular audits and reviews to identify areas for improvement.
  • Develop and implement testing methodologies and quality control procedures.
  • Develop a deep understanding of quality systems and their functionality.
  • Lead or participate in the research and consolidation of information to identify and recommend potential business and organizational relationships and partnerships.
  • Apply a strong knowledge base of relevant systems/applications as it relates to workflow, process, and problem resolution and recommend improvements.
  • Research and analyze operational procedures and methods and recommend changes for improvement in efficiency and effectiveness. 

Compliance and Documentation

  • Ensure all processes comply with industry and company standards.
  • Prepares and presents reports on system performance to management.

Training and Support

  • Identify training needs and organize training sessions for staff.
  • Provide consultancy support to staff members in the evaluation of new systems.
  • Assists in mentoring team members on new processes and systems.

Problem Resolution

  • Identify and resolve system problems in a timely manner.
  • Documents system bugs and collaborates with the development team to fix issues.
  • Conducts root cause analysis to prevent future occurrences.

Marginal or Periodic Functions

  • Conduct special projects assigned by leadership.
  • Stay updated on industry trends and best practices in quality systems analysis.
  • Assists in the development of new quality assurance tools and techniques.

Required Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 3+ years of experience in information technology systems analysis, project management, and/or product management. A portion of that experience should include managing and supporting technologies in an Academic Medical Center. Experience with desktop technologies, business applications, operational process improvements, cloud applications, productivity tools, knowledge management solutions, self-service and custom-developed solutions. Applicants should have experience with IT requirements, architecture, design, configuration, build, licenses and identity management, data migrations, integrations, testing, training, and all related communications and change management.

Preferred Qualifications

  • Master's degree in a related field.
  • 3 years of experience in quality systems analysis or project management within a healthcare setting.
  • Project Management Professional (PMP) or equivalent certification.
  • ITIL, Agile, or other relevant certifications in IT service management and project management.
  • Industry standard and application specific certifications (Microsoft, ServiceNow, Adobe, Jira).

Salary Range

$72,000+ depending on qualifications

Working Conditions

  • Standard office equipment
  • Repetitive use of a keyboard

Required Materials

  • Resume/CV
  • 3 work references with their contact information; at least one reference should be from a supervisor
  • Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.