Protective Security Officer I

Compensation Details:

$21.39 - $26.83 per hour

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

* Benefits are provided in compliance with applicable plans and policies.

Job Description:

About This Role

· Ensure the safety and security of the corporate environment across all areas of the campus.

· Act as a liaison between corporate visitors and employees, fostering a welcoming and secure atmosphere.

· Represent the Loss Prevention Department through positive, professional interactions with employees, visitors, vendors, and contractors.

· Communicate effectively using both verbal and written channels to support security operations and incident documentation.

· Monitor and enforce corporate security policies using computer-based CCTV and access control systems.

· Resolve situations calmly, tactfully, and with sound judgment.

· Remain poised and prepared to recognize and respond to any immediate threat to life safety.

· Take decisive action to stop an active threat when necessary.

· Serve as the first responder to all life safety incidents until emergency personnel arrive on scene.

· Identify and respond to active assailant scenarios with urgency and precision.

· Maintain readiness through rigorous training and adherence to emergency response protocols.

· Applicants must successfully complete a comprehensive screening process, including:

o Background check

o Psychological evaluation

o Drug screening

o Occupational physical performance test

o 20-hour firearms training certification

What You’ll Do

· Monitor access points and campus activity using CCTV and access control software to ensure security compliance.

· Conduct regular foot patrols throughout the facility to identify safety concerns and enforce security protocols.

· Respond to and verify all alarm activations, ensuring swift and appropriate action.

· Manage security clearances for employees, contractors, and visitors using the access control system—assigning, editing, and verifying credentials.

· Confirm employment status for individuals who have lost or misplaced their identification badge.

· Track and verify updates related to employee terminations and new hires to maintain accurate access permissions.

· Operate a two-way radio using approved, professional communication protocols.

· Communicate clearly and professionally—both verbally and in writing—with fellow Protective Services Officers (PSOs) and supervisors regarding unusual activities or incidents.

· Monitor visitor management and CCTV systems to anticipate daily visitor arrivals and assist with check-in procedures.

· Provide courteous and professional service to all visitors, ensuring meeting hosts are promptly notified and following up when necessary.

· Apply Loss Prevention Best Practices and utilize Ace Hardware equipment to identify and respond to active threats.

· Inspect all assigned equipment daily for operational readiness and report any malfunctions immediately to the Loss Prevention Supervisor.

· Participate in annual active assailant training, including a review and update of Best Practices to maintain tactical readiness.

Required Skills

· Minimum 10 years armed law enforcement, armed military, or armed guard experience required

· Military experience, law enforcement experience, associate degree or bachelor’s degree preferred

· Ability to analyze situations quickly and objectively, and to determine proper course of action to be taken.

· Take and successfully complete assessments including physical agility, psychological and handgun proficiency, periodically

· Undergo complete criminal background investigation prior to employment

· Experience in de-escalation techniques

· Ability to develop skill in the use and care of firearms, O/C, handcuffs, radio use

· Good general intelligence and emotional stability

· Must meet Fit for Duty requirements including being able to always maintain physical, psychological and handgun standards while on duty

· Must provide 20-hour firearms training certificate (in lieu of law enforcement or military experience)

· CPR/AED/FIRST AID certification from a nationally recognized source required

· Corporate security experience preferred

· Strong computer skills, (Windows, C-Cure, Outlook, multi-screen CCTV, I-Lobby)

· Prior knowledge of criminal investigations and evidence preservation

· Strong verbal and written communication skills (phones and computer-based programs are main source of communication)

· Ability to work flexible shifts.

· Self-motivated and ability to work with minimal supervision

· Prior Rapid Deployment training

· Experience assisting Human Resources with high-risk terminations

· On-going security and safety training and active assailant training

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.