Property Claims Adjuster

What You’ll Do

The Property Adjuster is responsible for managing and evaluating property insurance claims from an office environment.  This position will assess damages by reviewing photos, documentation, and estimates provided by policyholders or third-party vendors. This position will analyze and process claims, determine coverage, review contracts and negotiate settlements according to policy guidelines and regulatory standards.

Key Responsibilities:

• • Review Claims Documentation: Examine photos, estimates, reports, contracts and other documentation submitted by policyholders, contractors, or field adjusters to assess damage and determine the extent of loss.
  • Assess Property Damage: Analyze claims for accuracy and determine the cause of damage, ensuring compliance with policy terms and conditions.
  • Estimate Costs: Collaborate with vendors to estimate repair or replacement costs based on the damage reported.
  • Process Claims: Manage claims through the full lifecycle, from initial report to settlement, ensuring all required documentation is collected and all deadlines are met.
  • Negotiate Settlements: Communicate with policyholders, contractors, and service providers to negotiate fair settlements.
  • Provide Customer Service: Act as a primary point of contact for policyholders, responding to questions, clarifying policy coverage, and resolving issues related to claims.
  • Maintain Detailed Records: Document all communications, decisions, and actions taken throughout the claims process to ensure accurate claim files.
  • Ensure Compliance: Follow company procedures, legal requirements, and industry regulations when processing claims, ensuring that all actions taken are in line with regulatory standards.
  • Review Policies: Ensure accurate interpretation of insurance policies, terms, and conditions while processing claims.

Skills and Qualifications:

• Licensure: Independent Adjustor License in home state or a designated home state required, Texas or California Preferred
• Education: Bachelor’s degree preferred. 
• Experience: Previous experience in property claims handling required. Experience handling commercial property claims involving Condominium Associations or Rentals is highly preferred.
• Knowledge: Strong understanding of property insurance policies, claims processes, and damage estimation.
• Attention to Detail: Ability to accurately review claims documentation and identify inconsistencies or issues with the claim.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex insurance terminology and procedures to policyholders and vendors.
• Analytical Skills: Strong problem-solving skills and the ability to analyze claims and make decisions based on the information provided.
• Technology Proficiency: Proficiency in claims management software, Microsoft Office, and other relevant technology tools for managing claims and estimating damages.
• Customer Service: Ability to manage customer expectations and handle challenging situations with professionalism.

Work Environment: The Property Adjuster primarily works in an office setting and handles claims remotely, without field visits. This role involves working with various departments, including claims, underwriting, and customer service teams, to ensure smooth claim processing. This position is remote unless located within a reasonable commute from one of our offices (Chicago, Austin, Denver, Roseville). If near an office hub, the position is hybrid 3x / week (Normally in office Tuesday - Thursday). 

Physical Requirements:

• Ability to work at a desk for extended periods.
• Minimal travel may be required for training or occasional meetings.

Benefits

• Salary range: $80,000 - $105,000, plus a target 5% annual bonus  
• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• HSA with company contributions
• 401(k) (non-matching)
• Flexible time off 
• 10 company-paid holidays
• Paid family leave