The Project Manager (f/m/x), Customer Care in full time (40h/week) is responsible for managing Customer Care strategic projects to assure high quality, on-time services to optimize Customer Care’s efficiency and quality. Assist management with other related technical and administrative tasks.
What We Offer
Competitive Compensation
Remote and hybrid work environment
Engaging employee programs
Various additional benefits depending on location
What You'll Be Doing
Manage and execute strategic projects as assigned by the direct manager
Plan, setup, and monitor processes and project phases
Identify, analyze, and interpret trends or patterns
Create/distribute specific and complex statistics/reports on a regular, ongoing basis
Coordination of various teams working in support of the assigned projects
Maintain, enhance, and develop Customer Care media e.g.: presentations and documents
Maintain, enhance, develop, and assure compliance with Policies/SOPs/SWIs, as well as internal guidelines
Achieve high customer satisfaction and provide outstanding support, business growth, and team building
Act cost-consciously and profit orientated
Internalize and promote the company vision
Work with management to prioritize business and information needs
Provide accurate and detailed project time reports, complete assignments within prescribed and committed timelines, seeking assistance and support when necessary
Locate and define new process improvement opportunities and escalate as appropriate
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Apply problem solving strategies to address issues and maintain documentation to monitor progress and ensure timely project completion
Develop and maintain positive and effective working relationships with all team members within the department
Accurate, regular, and timely reporting to the direct manager
Listen to and accept input by actively applying feedback to daily work while continuously striving to improve performance
Assist in interdepartmental interactions and ensures effective cooperation
What We Look For
Bachelor’s degree in electronics or technical school or equivalent experience
Must be computer literate with Microsoft and Google Office products, e-mail, and electronic calendar knowledge and abilities
Three years of prior project management experience preferred
Proficient in the English language with outstanding interpersonal and communication skills, both written and verbal
At least three years of experience within customer care
Able to work under pressure and be an influencing factor without direct authority
Ability to work independently and effectively in given areas of responsibility
Organized, detail-oriented, and strong multi-tasking skills
Self-motivated and team oriented
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.