Responsible for directing and managing multiple services and serving as a subject matter expert for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as subject matter expert for one or more product lines to provide support for Project Management team members, educate customers on the related operational services, and drive synergies across service lines
Independently lead the Planning and Setup, Monitoring, and Closeout phases of study management, including projects with multiple product lines, which include:
Gathering customer requirements and relaying to internal teams
Developing study documentation
Distributing/tracking equipment
Creating/distributing reports
Archiving study data and documentation
Appropriately setting and fulfilling of customer expectations
Monitor study timelines and manage the financial components of each study, which include:
Budget reviews
Revenue forecasting
Scope changes
Invoice reconciliation
Identify potential study risks and mitigations, and escalate as appropriate
Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations
Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations
Serve as department lead for operational readiness of new product initiatives
OTHER DUTIES AND RESPONSIBILITIES:
Provide primary service line support to cross-trained team members from other service lines
Facilitate internal collaborations and communications by serving as a liaison between Project Management and other departments
Conduct QC of systems and documents generated by the Project Management team to ensure high quality of deliverables
Ensure compliance with timely training completion/documentation
Present study services at Investigator Meetings or site initiation meetings as needed
Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed and participate in sales initiatives to generate incremental revenue
Assist with training new members of the Project Management team including provision of mentorship support
Perform other duties, assignments, or special projects as time and/or circumstances necessitate
QUALIFICATIONS AND SKILLS NEEDED:
Education:
Bachelor’s degree and/or proven demonstrated Project Management skills or experience within the industry, including expertise in primary service line and/or support of studies in multiple service lines
PMP certification required
Experience:
4-8 years of experience in project management with an emphasis in the pharmaceutical field (or related industry experience)
Knowledge of the drug development process
Excellent organizational, interpersonal, time management, and prioritization skills
Excellent verbal and written communication skills, including ability to communicate effectively in English
Working knowledge of Microsoft Office products
Detail oriented and demonstrated responsiveness to inquiries and requests
Valid passport and ability to travel approximately 20%
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.
The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.