Program Specialist II (LSS)

Job Title

Program Specialist II (LSS)

Agency

Texas A&M International University

Department

ACE - Academic Support

Proposed Minimum Salary

$19.06 hourly

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Program Specialist II (LSS), under general supervision, performs specialist duties for a department, college, or division.

Essential Duties and Responsibilities

•  Plans and develops specialized programs such as conferences, seminars, lectures, meetings, and workshops to facilitate program goals. Plans, develops, implements, coordinates, and monitors program or services.

• Provides and coordinates advanced professional level administrative support to programs and may assign duties for specified programs.

• Confers with staff on program issues and problems. Coordinates specialized program communications and marketing materials.

• Assists in the development of policies, procedures, and guidelines. Assists in the preparation and maintenance of budgets, special reports, and other documents.

• Attends meetings and conferences to discuss the progress of assigned programs.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.  

Additional Responsibilities

• Supervise, train, and support Learning Support Specialists (LSS) in their instructional and advising roles.

• Coordinate staffing schedules and instructional assignments for co-requisite courses and academic labs.

• Ensure LSS sessions align with course outcomes and institutional academic standards.

• Collaborate with faculty teaching developmental and co-requisite courses to align support strategies with curriculum.

• Assist in the design and implementation of learning interventions, workshops, and skill-building sessions.

• Monitor and assess the impact of LSS on student performance, retention, and progression.

• Develop individualized academic support plans in collaboration with LSS and faculty when necessary.

• Organize and deliver regular training and professional development opportunities for LSS staff.

• Stay current with best practices in developmental education, academic support, and student success strategies.

• Collect and analyze data on student engagement, academic performance, and program effectiveness.

• Prepare regular reports for the Director on the impact and outcomes of the Learning Support program.

• Recommend improvements based on data and institutional goals.

• Serve as the primary liaison between LSS, faculty teaching co-requisite courses, and other student support offices.

• Work collaboratively with the Mentoring and Tutoring programs to ensure a seamless support structure for students.

• Promote tutoring services across campus to increase visibility and student utilization.

• Maintain accurate records, timesheets, and payroll approvals for student employees.

• Assist in the recruitment, hiring, and evaluation of tutors and SI Leaders.

• Support budget management for tutoring-related expenses and resource allocation.

Minimum Requirements

• Education – Bachelor’s degree in applicable field.

• Experience – Two years of related experience.

Preferred Education and Experience

• Education – Master’s degree in Business Administration, Communications, or related field.

• Experience – Experience in a university/college setting.

• Experience -  Registration procedures, faculty support, academic support, events and conference coordination.

Knowledge and Abilities

Knowledge of:

• Experience – Two years of related experience.

Ability to:

• Multitask and work cooperatively with others.

• Excellent verbal and written communication skills.

• Strong interpersonal, organizational, and customer service skills.

• Maintains attention to detail and utilizes sound judgment.

Preferred Knowledge and Abilities

• Bilingual skills (English & Spanish).

• Ability to plan, organize, and prioritize work.

Licensing/Professional Certification - None

Physical Requirements - None

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

• This position does not supervise employees.

Other Requirements

• Evening and weekend work may be required.

• Position requires on campus, face-to-face interactions

• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $19.06/hourly

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials.  The software does not allow you to “Save” your application and return to complete the process at a later time.  The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:

• Resume

• Cover Letter

• 3 professional references and their full contact information

• Unofficial transcripts

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.