Program Manager, Commercial Operations

Position Overview 

This role will be responsible to develop strategy, oversee enterprise-wide, multiple complex projects spanning development and commercial, guiding teams to achieve organizational goals, managing budget, risks and resources while ensuring alignment with business strategy and stakeholder satisfaction. This role is ideal for a detail-oriented and adaptable person who enjoys working across diverse teams and contributing to the successful delivery of initiatives throughout the product lifecycle.  This individual will act as a business partner with the tenacity of an investigative reporter, holding themselves accountable for the planning and execution of corporate strategic initiatives and goals.  This person will mentor junior team members and lead PMO improvement efforts. 

Responsibilities  

• Effectively lead high profile program teams in a collaborative environment, completing program deliverables per target timelines, scope and budget. 

• Coordinate and facilitate cross-functional meetings, ensuring follow-ups and accountability 

• Deliver concise updates to all layers of the organization that include executives, VPs, technical and non-technical stakeholders  

• Track progress against project milestones and proactively escalate risks or delays 

• Partner with strategic leaders and key stakeholders to ensure alignment across workstreams and functions. 

• Prepare project summary reports, develop project plans, manage RAID logs and communicate mitigation activities 

• Coordinate and communicate with international teams to prepare and execute global launch activities. 

• Contribute to continuous improvement efforts and project delivery processes. 

• Adhere to all regulatory agency standards, company quality standards and corporate policies.  

Required Skills and Competencies 

• Proficiency in Medical device program management across technical and commercial workstreams 

• Strong organizational and communication skills (written and verbal) 

• Ability to effectively communicate both internally and externally 

• Ability to foster teamwork to work cooperatively and effectively with team members 

• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment 

• Understanding and demonstrated experience in Agile/SAFe methodology 

• Proficient in the following computer software applications: MS Office products, Outlook, Word, Excel, PowerPoint, Smartsheet, Teams, SharePoint, and Project 

• Helpful to have working knowledge or familiarity with SAP, Arena, Salesforce, Clarity, JIRA, and Polarion 

• Knowledgeable of relevant functions (e.g. manufacturing, supply chain, R&D, software development, UX, cybersecurity, clinical affairs, market access, regulatory, QMS compliance, and packaging and labeling) 

Preferred Skills and Competencies 

• Project management certification preferred 

• Knowledgeable of the Global Medical Device and Drug Delivery Regulations 

• Experience leading development, testing, and commercial launch of complex innovative hardware, software, and cloud connected medical devices 

Education and Experience 

• Bachelor's Level of Degree in Business or technical field preferred 

• 10+ years of total work experience (5 years of demonstrated experience in program management) 

• Proven track record leading multiple large cross functional teams in consumer products/medical devices 

Additional Information 

• Travel is estimated at 15% but will flex depending on business needs. 

NOTE: This position is eligible for hybrid working arrangements and requires on- site work from an Insulet office.  

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