Program Manager, Coach Network

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Certified Coach Success Manager, you support the growth and success of our Certified Coach Network — experienced Pros who lead our Business Coaching programs. You ensure coaches are aligned, engaged, and equipped to deliver high-impact experiences to our customers. You serve as the operational and strategic anchor for coach onboarding, utilization, and engagement, while acting as the primary liaison between coaches and internal teams. You thrive in fast-paced environments, balancing day-to-day execution with continual program improvements and feedback loops. Your work strengthens the bridge between coach excellence and customer outcomes.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Oversee the operational coordination of the Certified Coach network across all coaching programs
• Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment
• Lead recruitment of new Certified Coaches exclusively from our Pro customer base
• Facilitate onboarding experiences that set new coaches up for success
• Maintain accurate records of coach assignments, availability, and performance
• Facilitate ongoing communication and engagement across the coach network
• Organize monthly masterminds to support knowledge sharing and community
• Monitor feedback from Pros and coaches to identify program improvements
• Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals
• Analyze program data to recommend enhancements to coach experience, training, and outcomes

Qualifications:

• 3–5 years experience in program management, customer success, operations, or enablement
• Experience working with independent contractors or distributed contributor networks
• Proven track record of cross-functional collaboration with product, marketing, or operations teams
• Strong communication and relationship-building skills
• Bachelor’s degree or equivalent work experience

What will help you succeed in this role:

• A proactive mindset and strong sense of ownership
• Comfort navigating ambiguity and adapting to change
• Enthusiasm for supporting entrepreneurs and small business success
• Ability to manage multiple priorities while staying organized
• Confidence facilitating group discussions or trainings in virtual settings

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $75,000-$88,000 OTE ($64,000-$75,000 base with 15% variable component). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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