Program Manager, Business Financial Services Technology

What is the Opportunity?

As an IT Program Manager within the Cash Management Technology team, you will oversee and drive the delivery of high-complexity initiatives related to Virtual Account Management (VAM) and Liquidity Management (LMS). Collaborating closely with our software vendor, cross-functional teams within Technology & Operations (T&O), and our Cash Management Business Partners, you will play a pivotal role in ensuring the successful execution of these strategic programs. Your primary responsibility will be to lead the end-to-end technology delivery, ensuring that objectives are achieved within the approved scope, timeline, and budget, while aligning with the organization’s strategic goals.

What Will You Do?

• Manage programs and projects in alignment with RBC’s project management discipline, adhering to the Agile Management Framework (AMF).

• Lead cross-functional delivery teams spanning T&O domains across Commercial Banking to ensure the successful implementation of VAM and LMS initiatives within the expected timelines.

• Build and maintain strong relationships with RBC business and T&O partners to ensure alignment between business objectives and technology delivery.

• Drive robust program governance by providing executive-level status updates, proactively managing program risks and issues, and implementing appropriate mitigation and resolution strategies.

• Identify opportunities to enhance program delivery processes by adopting and implementing best practices.

• Foster a culture of continuous improvement by integrating lessons learned into future initiatives and encouraging innovation.

• Resolve complex challenges by leveraging established governance frameworks and escalating issues as necessary.

• Develop and track program and project performance metrics to measure success and identify areas for improvement.

• Oversee program financials, including cost forecasting and schedule management, while mentoring project managers and Scrum Masters on risk-based provisions and scope management using data-driven metrics.

What Do You Need to Succeed?

Must-Have:

• 5+ years of experience managing programs or multiple projects with budgets exceeding $10MM, involving enterprise-wide impact and high levels of complexity and uncertainty.

• Proven leadership capabilities with a track record of successfully delivering complex initiatives.

• Experience managing programs or projects involving significant technology change, including third-party vendor management and multiple system integrations.

• Advanced impact and influencing skills to drive delivery through cross-functional teams.

• Strong expertise in governance reporting, with advanced communication, presentation, and facilitation skills, including experience communicating with senior executives.

• A progressive career path in technology with demonstrated success in program delivery.

Nice-to-Have:

• Undergraduate degree in Information Technology, Computer Science, Engineering, or equivalent experience.

• Certifications such as PMP, PgMP, SAFe, or CSM, or equivalent experience.

• Experience working with Cash Management solutions.

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Job Skills

Agile Methodology, Agile Program Management, Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-11-052025-11-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.