Program Coordinator, Signage

What this job involves:

The role is part of a JLL team working closely with one of our most dynamic & fast-growing Clients from the E-commerce industry. As a Program Coordinator, Signage, your primary objective is to support the Signage team by performing a wide range of activities to ensure consistency and efficiency in the implementation of the Signage Program in APAC. This position combines administrative coordination with stakeholder management, requiring you to monitor and respond to incoming customer tickets while completing admin tasks related to signage requests, navigating financial systems, and creating reports under the guidance of the Regional Signage Program Manager. You will play a crucial role in supporting JLL's commitment to delivering exceptional signage solutions by coordinating with diverse CPG, IFM, S&O and client-side stakeholders while maintaining program documentation and facilitating cross-discipline communications that directly contribute to our client's operational success.

What your day-to-day will look like:

• Monitor and respond to incoming customer tickets, categorizing and prioritizing them for efficient resolution while completing admin tasks related to signage requests
• Support Signage team in all signage related topics including processes, standards, best practices, tracking metrics, data sourcing, and dashboards
• Support Signage Program Manager in keeping up to date the Signage Brand Books and respective order forms while creating and maintaining program documentation
• Coordinate and collaborate with a wide variety of CPG, IFM, S&O and other client-side stakeholders in the delivery of signage projects
• Support delivery of one-time regional and global signage related initiatives while facilitating cross-discipline signage related communications and trainings
• Support the management of signage vendors including tracking of errors, KPI review, and QBRs while elaborating excel databases and benchmarks
• Act as back up for Signage Team members when travelling or on leave while navigating financial systems and creating reports as needed.

Required Qualifications:

• Minimum 1 year of experience preferably in multi-cultural corporate environment with understanding of signage coordination processes
• High Level of English with great communication and presentation skills for effective stakeholder engagement
• Experience with administrative tasks coordination and customer ticket management systems
• Proficiency in Excel for database creation and benchmarking with ability to navigate financial systems
• Strong organizational skills with ability to prioritize tasks and manage multiple signage projects simultaneously
• Understanding of vendor management processes including KPI tracking and quality review procedures
• Ability to create and maintain program documentation including SOPs, reports, and training materials.

Preferred Qualifications:

• Experience in signage program coordination or similar brand management roles
• Background working with E-commerce industry clients or fast-growing technology companies
• Knowledge of APAC regional signage standards and compliance requirements
• Experience coordinating with cross-functional teams including CPG, IFM, and S&O stakeholders
• Familiarity with signage vendor management and quality assurance processes
• Experience supporting regional and global initiative delivery with training facilitation capabilities.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.