Production Shop Manager - ADESA Mercer

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the General Manager or the designated manager, operates production shops in accordance with corporate guidelines to ensure maximum production volume and profitability. Responsible for directing all operations in an efficient and productive manner to the standards required for quality and service to the auction customers. Perform all additional duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

Responsibilities

• Provide prompt and courteous service both in person and on the phone. Maintain a professional appearance and neat work environment consistent with company policy.
• Ensure that customers receive prompt, courteous and efficient service from all employees.
• Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designee of all serious complaints or incidents.
• Interview and select employees for the Departments supervised. Coordinate recruiting and hiring process and procedures with Human Resources Representative per company policy. 
• Develop, coordinate, and train all employees within the department in accordance with company policy and guidelines.  Monitor training conducted to ensure adherence to company standards and procedures.  
• Ensure the assigned production shops are properly staffed at all times to workload requirements. Monitor and control payroll costs within budgeted targets.  Attend a Profit and Loss Statement review each accounting period with the Controller.  Ensure accurate and timely reconciliation with weekly and monthly corporate financial reports.  Initiate and follow up on any discrepancies.  
• Prepare and conduct performance appraisals for direct reports per company policy.  Monitor and maintain all wage and salary guidelines within the department
• Monitor inventory levels and work with other Managers to ensure maximum turnover of inventory without loss of sales.  Advise and assist with corrective procedures when needed.  Initiate and complete accurate inventory transfers as instructed.
• Monitor and ensure compliance with all contractual customer, contractor and supplier agreements in conjunction with the accounting department.
• Monitor and control the condition of assigned production facilities, vehicles, property and equipment for proper maintenance, cleanliness, and safety.  Conduct periodic routine inspections to determine and ensure that standards are met per auction and company guidance.  Advise General Manager or designee of all breakdowns and maintenance needs immediately.
• Ensure that all work areas are not a potential threat to employee or customer safety. Respond to and follow proper procedures for employee or customer accidents, injuries, or loss or damage to property.  Report all incidents to General Manager or designee immediately per auction policy.  Practice and instruct all employees in proper loss prevention and reaction procedures per company policy. 

Qualifications

• Previous experience in an automotive body shop, mechanic shop, or detail shop required.
• 2+ years of people management/leadership experience
• Experience with writing vehicle estimates preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.