Product Trainer

The Product Trainer at Lumin Digital is responsible for creating and delivering high-quality training programs that enable financial institutions to fully adopt and succeed with Lumin’s digital banking platform. This role designs curriculum, delivers virtual and in-person training, and collaborates across Product, Implementation, and Client Success teams to ensure a seamless learning experience for clients.. As a subject matter expert in both training delivery and digital banking workflows, the Product Trainer ensures that users understand and engage effectively with Lumin’s platform - supporting customer satisfaction, adoption, and long-term success.

Design and maintain client-facing training content, including presentations, documentation, videos, webinars, and interactive learning materials.

Deliver training sessions to financial institution staff via virtual classrooms or onsite engagements, tailoring content to audience needs and roles.

Develop and manage a scalable training schedule, aligned with client onboarding, implementation milestones, and product release cycles.

Collaborate with Product Management and Implementation teams to incorporate new features and updates into training content.

Continuously evaluate training program effectiveness, using feedback and performance data to improve curriculum and delivery.

Track and report training metrics, providing regular updates to leadership on engagement, satisfaction, and outcomes.

Act as a trusted advisor and subject matter expert, guiding clients through complex workflows, platform capabilities, and best practices.

Support internal enablement initiatives, such as training for support staff, sales engineers, and client services teams.

Perform additional responsibilities as assigned by the Product Leadership Team.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear. 

Specific vision abilities required by this job include close vision.

Ability to occasionally lift/move up to 25 pounds.

Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.

Other physical activities may be required to support business operations.

Education: 

Bachelor’s degree in Education, Instructional Design, Business, Product Management, or a related field - or equivalent combination of education and professional experience..

2-5 years of experience in product training, client education, instructional design, or a related learning and development role.

3-5 years of experience in banking, FinTech, or SaaS, preferably with exposure to digital or online banking platforms.

Demonstrated success delivering client-facing training for technical or software products in a B2B environment.

Experience developing scalable training assets for adult learners, including remote/virtual training solutions.

Strong understanding of adult learning theory and best practices in training design and facilitation.

Exceptional presentation, communication, and relationship-building skills—both virtual and in person.

Ability to synthesize complex digital workflows into digestible, learner-friendly content.

Organized and proactive, with the ability to manage multiple priorities in a fast-paced environment.

Comfortable using productivity and virtual communication tools (e.g., Google Workspace (Docs, Slides, Sheets) and Zoom).

Experience implementing and administrating a Learning Management System (LMS) platform to support scalable client or internal training programs.

Strong collaboration skills and experience working with cross-functional teams (Product, Implementation, Sales, Support).

Data-driven mindset and the ability to measure training impact through feedback, participation, and adoption metrics.

Minimal, generally 12 days or less per year, ~2X team get togethers a year.