Product Management Advisors- Hybrid

The job profile for this position is Product Management Advisor, which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services Inc.

Responsibilities-

• Support Business needs by working with development teams on application enhancement and new content development projects by providing recommendations, business requirements, and assist with User Acceptance testing;

• Collaborate closely with customers, Engineering (IT), and other Data & Analytics (GD&AJ) partners to meet project objectives;

• Act as a liaison between our Business partners and Engineering partners;

• Engage in operational readiness activities to ensure that projects are stable and successful when they “go live”;

• Work across teams including Data Science, Clinical and Medical Economics, and Engineering (IT) to assist in delivering new reporting capabilities and efficiencies to customers;

• Build relationships through direct engagement within the organization;

• Provide support on existing reporting available to our stakeholders within the organization;

• Identify and take ownership of issues to engage appropriate partners to help drive issues to resolution;

• Enforce Service Level Agreements (SLA’s) through effective partnering with dependent data and technology teams to ensure accessibility and quality of our strategic products;

• Perform root cause analysis of application issues, including identifying, validating, and documenting issues;

• Work to prioritize issues with our stakeholders, including assisting in testing solutions and implementing such solutions into production;

• Collaborate with Engineering (IT) to have automated data alerts and front-end test cases developed to increase efficiencies and reduce overhead;

• Translate customer objectives into requirements, understand and proactively anticipate user needs;

• Support 'big data' by analyzing large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.

• Hybrid Work Schedule.

Qualifications-

• Bachelor of Science degree or foreign equivalent;

• 5 years of experience in a related occupation;

• Experience providing recommendations to modify existing programs using programming language when analysis of the code proves an issue exists;

• Experience performing quantitative and qualitative statistical analysis, identifying patterns, and generating insights to report to business partners, leadership, and Engineering;

• Experience performing health data validation;

• Experience with project management including supporting medium to large projects and manage multiple projects simultaneously;

• Experience using: SQL, MySQL, SAS, Cognos, Dynatrace, Python, HTML, Oracle, and Snowflake;

• Data and analytics and Data Mining experience;

• Experience with Confluence and Knowledge Exchange, creating, updating/maintaining pages/documentation to ensure stakeholders have the resources needed to understand current issues, steps taken towards resolution, and FAQ’s;

• Experience with Healthcare environment (Operations, Processes, Data);

• Experience problem solving, collaborating, and enabling realization of business value in an iterative fashion;

• Experience with Agile methodologies;

• Experience pivoting/changing course based on shifting business needs;

• Experience taking existing issues with current reporting, providing recommendations and requirements to Engineering to solve for future-state; and

• Experience tracking goals and deadlines in the context of the big picture.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.