Primary Duties and Responsibilities:
 

• Collaborates with the Product Development Manager and other key point(s) of contact
• Liaison between the business, IT and other relevant departments / teams from a user experience.
• Holds regular meetings with the Product Development Manager to review and discuss user experience and ways to improve.
• Accountable for creating and maintaining a RACI matrix related to product migrations, new products and enhanced products.
• Responsible for creating and maintaining any SOPs, process maps and other relevant process improvement tools related to the product user experience.
• Participate in product rollouts to design and develop the onboarding of internal user teams, including existing and new features, receive feedback, and collaborate with teams to continue the evolution of the user onboarding experience.
• Develops training and learning to support user workflow with different levels of experience.
• Works closely with Learning and Performance (L&P) to incorporate user onboarding in existing and new L&P programs where appropriate.
• Gathers training and support requirements from internal teams to scope the work associated with the roll out of products.
• Work with the Product Development Manager and other relevant teams to gather and incorporate feedback, where appropriate, in the user onboarding experience of product(s).
• Work closely with the Product Development Manager to manage user items in cases of escalations.

Experience and Educational Requirements:

• Completion of a Bachelors’ degree program or equivalent combination of experience and education of at least 3-5 years in a related field
• Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred
• Broad training in fields such as business administration, operations, continual process improvement, and quality
• 3-5 years of experience in the healthcare sector, preferably in patient support programs

Minimum Skills, Knowledge and Ability Requirements:

• Strong ability to adapt to change and desire for changing priorities and variety in their work
• Customer and results focused
• Demonstrates strong interpersonal and partnership skills
• Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams
• Ability to work independently and in a team environment
• Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work
• Ability to effectively cope with change, and can decide and act without having the total picture
• Models a professional and responsible demeanor at all times
• Excellent proficiency with all Microsoft Office applications
• Bilingualism an asset
• Able to respond/react with appropriate urgency/professionalism and make decisions under pressure
• High level attention to detail
• Positive, team-oriented attitude and approach to getting work done
• Advanced ability to learn and understand new systems and software

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies