PRN Telephonic Medical Assistant

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

PRN Telephonic Medical Assistant

Location

Independence

Facility

Business Operations Center

Department

Medical Care At Home-Center for Connected Care

Job Code

000589

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As a Telephonic Medical Assistant, you will assist with assessments by contacting recently discharged patients to gather information related to health maintenance, document administered patient care, update health maintenance, accurately identify medication changes and update allergies at each visit. This position offers a unique way to enhance your customer service skills within an inviting and encouraging healthcare setting. 

This is a PRN remote position. A caregiver in this role will work 2 days per week of 8 hour shifts. Orientation will be held at the Business Operations Center. After orientation, the position will become fully remote.

A caregiver who excels in this role will:  

• Monitor and communicate changes in patient condition. 
• Administer specific medications under the direction of a physician. 
• Interact with all callers in a professional and courteous manner in an effort to establish a therapeutic rapport. 
• Assist in pre-visit planning and updating the health maintenance tab. 
• Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) 
• One year of healthcare experience in a similar setting 
• Completion of a clinical externship 
• Clinical proficiency with phlebotomy 
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period 

Preferred qualifications for the ideal future caregiver include: 

• Medical Assisting Certification 
• Experience as a MA or OCCA 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/        

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require extended periods of sitting.
• Good visual acuity through normal or corrected vision and good audio acuity.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities