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The Principal Global Process Specialist is a highly skilled subject matter expert, responsible for streamlining, optimizing and transforming processes to drive efficiency and excellence in Global Business Services (GBS).
The role defines, develops, documents and tests the Op2O end-to-end processes to support the business, enhance customer experience and achieve business objectives.
Key responsibilities:
- Leads on projects to simplify, standardise and improve processes.
- Conducts As-Is analysis to identify process gaps and areas of improvement, ensuring these are mapped during the design process. Advises stakeholders on options.
- Manages the business case and requirements gathering for new demands raised to the Global Process Excellence team
- Assists with the proactive identification of business and/or operational process improvements through data analysis to ensure constructive suggestions for change.
- Identifies potential cross-regional synergies and improvements that will ensure optimal performance within Op2O area.
- Ensures the preparation of detailed process diagrams and the accompanying documentation in terms of process design.
- Engages with a variety of stakeholders and facilitates sessions to generate, review and update new improved processes.
- Assists with the implementation and delivery of projects related to business process improvement and digital transformation, against a predetermined project plan.
- Supports in maintaining various process documentation including process taxonomy, process maps, SOPs and WIs.
- Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes.
- Performs any other related tasks as required.
Knowledges and Attributes:
- Strong analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
- Broad knowledge of process mapping as a method of visualizing and documentation software e.g. Signavio.
- Requirements gathering and analysis techniques - Strong communication and interpersonal skills to capture business needs and articulate complex process flows to business stakeholders.
- Strong knowledge of sales tools (Salesforce - CRM, CPQ – Quoting) and data integration concepts.
- Seasoned knowledge of business process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
- Broad knowledge of the Op2O process (Sales, Quoting and Order Management) and experience in delivering continuous improvement within.
- Problem-solving mindset to address challenges and the ability to identify root causes and develop effective solutions.
- Attention to detail and accuracy in documenting process workflows and procedures.
- Proven track record of delivering improvement initiatives.
- Project management fundamentals to coordinate improvement initiatives.
- Excellent ability to work in multi-cultural environment (this will require managing time zones).
- Problem-solving skills to address challenges and obstacles.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Business or a related field preferred.
- Salesforce certification preferred.
- Project Management certification preferred
- Lean / Six sigma qualification or equivalent, CIPS accreditation preferred.
Required experience:
- Extended experience driving process improvement, process reengineering, or related roles within the IT services industry.
- Extended experience analysing and optimising sales processes, CRM/Salesforce and CPQ improvements.
- Experience in standardizing processes across multiple regions and departments.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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