About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: PMO Practices Director
Location: United States; Remote (EST or CST) or Cleveland, OH
Experience: Senior/Director
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The PMO Practices Director is responsible for defining, governing, and continuously improving the global project management standards and practices across the Professional Services organization. This role serves as the center of excellence (CoE) for delivery governance—establishing frameworks, processes, tools, and metrics that ensure consistent, predictable, and profitable service delivery across all geographies and partner ecosystems.
The ideal candidate will bring deep experience in professional services delivery governance and global PMO maturity, with the ability to balance operational rigor with flexibility for regional and partner-specific nuances.
The position is based in the United States and can be performed remotely. Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Global PMO Governance & Methodology
- Define, maintain, and evolve the global project management methodology, templates, and processes used across all service delivery engagements.
- Establish a unified project governance model, including project classification, stage gates, risk management, and change control standards.
- Create and maintain a PMO playbook and enablement materials to drive consistency across regions and partner-led projects.
Delivery Performance & Continuous Improvement
- Develop and implement metrics, dashboards, and KPIs that measure project performance, profitability, delivery efficiency, and customer satisfaction.
- Partner with regional delivery leaders (Americas, EMEA) and technical practices to identify areas for improvement and drive corrective actions.
- Monitor adherence to PMO standards and drive continuous improvement through audits, retrospectives, and feedback loops.
Partner Delivery Governance
- Collaborate with the Partner Enablement & Delivery team to extend PMO standards into partner-delivered projects.
- Define and enforce partner governance models, including partner onboarding, project oversight, and quality assurance processes.
- Ensure that partners align with the company’s delivery methodologies, customer experience standards, and reporting expectations.
Tools, Systems, and Automation
- Serve as the global owner of Kantata/Mavenlink PMO governance — driving process standardization, reporting integrity, and best practices adoption.
- Evaluate and optimize supporting tools, templates, and automation to enhance delivery efficiency and insight.
Cross-Functional Collaboration
- Work closely with Service Sales & Quoting, Technical Practices, and Regional Delivery leaders to ensure smooth project initiation, scoping accuracy, and resourcing alignment.
- Partner with Finance and Operations to support accurate forecasting, project margin analysis, and performance reporting.
Minimum Qualifications, Education, and Skills
- Proven experience developing and governing global project management frameworks and standards. 10+ years of experience in professional services, including 5+ years in PMO leadership or project governance roles within a global software or technology organization.
- Strong knowledge of project management methodologies (Agile, Waterfall, hybrid) and best practices for scaling PMOs across diverse delivery models.
- Experience with Kantata/Mavenlink or similar professional services automation (PSA) tools.
- Demonstrated success improving delivery consistency, project margins, and customer satisfaction through process and governance initiatives.
- Excellent cross-functional collaboration, communication, and stakeholder management skills.
- PMP, PgMP, or equivalent certification preferred.
- Strategic and systems thinker with the ability to design and operationalize complex governance frameworks.
- Influential and collaborative leader who builds trust and alignment across global and cross-functional teams.
- Data-driven decision-maker who uses metrics and insights to drive continuous improvement.
- Executive-level communicator capable of evangelizing PMO practices and influencing senior stakeholders.
Key Performance Indicators (KPIs)
- Increased project delivery consistency across regions and partners.
- Improved project margin and reduction in delivery variance.
- Enhanced customer satisfaction scores (CSAT / NPS) for delivered projects.
- Adoption rate of PMO standards and tools across the global organization.
- Reduction in project escalations and delivery risks due to stronger governance.
#LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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