SaskEnergy is seeking a qualified and motivated individual to join our team. The Planning and Dispatch Representative receives and coordinates emergency response customer calls, responds to natural gas service inquiries and requests and coordinates service call scheduling for planned maintenance, emergency response and customer driven requests for a provincial workforce.

Position Details

• Union - This position is permanent part time.

Core Responsibilities

Service Dispatch 

• Receive and dispatch gas emergency/trouble calls, planned maintenance, line locate requests received from Sask 1st Call and other customer driven work requests.

• Issue work authorizations for work such as meter moves, installs etc.

• Make customer appointments for meter exchanges, inspections and other customer driven work.

• Schedule and delegate daily operations activities, utilizing weekly work plans and the Work Management system.

• Monitor Technicians in compliance with the Working Alone Policy.

Customer Interaction 

• Receive and respond to customers pertaining to customer service requests, such as: gas line locations, meter installs, relights, service maintenance requests, etc.

• Liaise with internal departments and external agencies regarding requests for information on customer accounts.

• Communicate and coordinate daily service activities with Operations and field staff.

Work Management Administration 

• Administer the meter exchange program including maintaining meter documentation for sample recall, and special meters.

• Administer operations, planned maintenance and OneWorld orders, along with Leak Survey and Pressure Monitoring.

• Provide customer information to appropriate departments for the updating of maps and other technical documentation and reporting data as needed.

Other 

• Provide training and support on related work systems and processes to co-workers as required.

Qualifications

Education

• Grade 12 or equivalent.

• Keyboard proficiency of 30 w.p.m.

Experience

• One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.

Additional Information