NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
LuxExperience Middle East is now seeking an exceptionally talented Personal Shopper to join the Personal Shopping NET-A-PORTER team. The role is primarily sales orientated and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – wherever they are! Some of the essentials for you to know are:
Location: Dubai Office
Department Size: 7
Reporting into: Head of Commercial Performance
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependent on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- Annual airfare to home country
- Group Medical & Life Insurance coverage
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
Sales:
- Proactively target and build personal relationships with high value customers in the ME region
- Develop an understanding of your customers’ fashion and lifestyle preferences
- Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
- Ensure that sales leads are identified and prioritized in your daily workload
- Maximizing the use of the technology available to meet your sales targets
Customer Relationship:
- Optimize every opportunity to grow customer base and acquire new high value clients for your personal shoppers
- Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
- Always demonstrate exemplary standards of customer service and to all customers (internal and external), in line with brand and department standards
Teamwork:
- Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximize sales closed on waiting lists
- Support your team members in their absence to ensure customer service is never compromised and sales are not lost
- Partner with the customer care team at the Distribution center to ensure VIP customers issues are resolved swiftly and satisfactorily
Customer Campaign:
- Participate in EIP customer and marketing / partnership events as required
- Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointment
The type of person we are looking for:
- 2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
- Proficient in MS office, including MS Word, Excel, Power and Outlook
- Extensive knowledge and interest in the current trends and fashions
- An eye for detail and good organizational skills is essential
- Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
- You will need to be able to write and speak English and Arabic fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages
- Feel comfortable to use English in daily work-related communication
- Numerate with strong computer literacy, particularly in excel and outlook
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.