Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Hello. We are Haleon. A new global leader in consumer health. Shaped by all who join us. Together, we're improving the everyday health of billions of people. By growing and innovating our global portfolio of leading category brands, including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin and Centrum, through a unique combination of deep human knowledge and trusted science. In addition, we are succeeding in a company that we are in control of. In an environment in which we are co-creating.
As a People Services Specialist, you will be the first point of contact for Haleon employees, delivering service excellence by resolving Tier 1 HR cases with accuracy and efficiency. You’ll play a key role in ensuring smooth transitions for escalated issues and contributing to continuous improvement initiatives.
Key Responsibilities
Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls.
Provide end-to-end support and resolution for Tier 1 cases.
Escalate unresolved issues to Tier 2, ensuring timely and smooth handoff.
Maintain professional communication with employees and stakeholders.
Stay current on HR policies, procedures, and regulatory requirements.
Create and update documentation for Tier 1 processes.
Why you?
Basic Qualifications:
We are looking for professionals with the required skills to achieve our goals:
High School Diploma required; University degree finished or equivalent experience (Human Resources or Business Administration)
0-1 years of experience in customer service or in Human Resources.
Languages: English B2 and French B2.
Familiarity with HR policies, procedures, and compliance standards.
Must have knowledge in MS Office (Excel, Word, PowerPoint, Teams)
Excellent written and verbal communication skills, capable of conveying complex information clearly.
Strong analytical and problem-solving abilities.
Ability to work in a fast-paced and deadline-driven environment.
Highly developed interpersonal skills.
If you feel this is your next career step, apply!
Job Posting End Date
2025-11-15
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.