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Trinity Health

Patient Support Technician - Full-time/Nights - 4 South Stepdown

Saint Joseph Mercy Health System Hospital Campus - Pontiac, Mi Full time

Employment Type:

Full time

Shift:

12 Hour Night Shift

Description:

Patient Support Technician – 4 South Stepdown

Location: Trinity Health Oakland Hospital – Pontiac, MI

Employment Type: Full-Time

Shift: Night Shift

Job Summary

The Patient Support Technician functions as a collaborative member of the health care team under the supervision of the Registered Nurse. Utilizing principles of Relationship-Based Care, the technician performs direct patient care and coordinates unit activities. This role supports the unit-based shared governance council and promotes excellence in patient care experience.

Key Responsibilities

  • - Demonstrate principles of Relationship-Based Care to maintain therapeutic relationships.
  • - Provide patient care that respects patients' rights, dignity, values, and cultural preferences.
  • - Perform basic bedside care and selected procedures under RN supervision (e.g., venipuncture, EKG, glucose monitoring, respiratory care, dressing changes, vital signs collection).
  • - Assist with activities of daily living (ADLs) appropriate to patient condition.
  • - Initiate and maintain patient medical records.
  • - Manage unit communication including calls and patient census.
  • - Assist with patient education under RN direction.
  • - Provide nutritional support such as feeding assistance and intake documentation.
  • - Support admission process and individualized care plans.
  • - Engage in unit-based committees and initiatives for safety and patient satisfaction.
  • - Report changes in patient condition to RN promptly.
  • - Demonstrate proper body mechanics and perform other duties as assigned.
  • - Maintain confidentiality and adhere to Trinity Health values and standards.
  • - Participate in ongoing education and revenue management practices.
  • - Track and maintain unit equipment and use electronic health records for documentation.

Minimum Qualifications

Experience: Preferably at least one of the following:

  • - 6 months direct patient care experience within past 5 years.
  • - Completion of one Medical/Surgical clinical rotation in a nursing educational program.
  • - Completion of a Patient Care Technician program with externship in acute care.
  • - Previous Health Unit Coordinator/Unit Secretary experience.

Education: Graduation from an accredited high school or GED program.

Preferred: Completion of one of the following:

  • - Certification program with Medical/Surgical rotation.
  • - Emergency Medical Technician (EMT).
  • - Equivalent work experience.

Licensure/Certification:

- If EMT, current licensure in State of Michigan.

- Current Basic Life Support (BLS) certification through American Heart Association.

Physical and Working Conditions

  • - Maintain skill level through required education offerings.
  • - Typical day includes 25% sitting, 25% standing, and 50% walking.
  • - Exposure to communicable diseases and hazardous substances.
  • - Weekend and holiday work required; may be assigned to other units/shifts.
  • - Occasional squatting, crawling, crouching, kneeling, and balancing.
  • - Frequent bending/stooping, reaching, pushing/pulling.
  • - Use of hands required for tasks.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.