At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
DUTIES AND RESPONSIBILITIES:
Oversees the performance, governance, and strategic relationships of external business process outsourcing (BPO) and manpower partners to ensure alignment with contractual obligations, service standards, and organizational goals.
Manages vendor contracts, governance frameworks, and performance metrics to drive operational excellence, service quality, and cost efficiency.
Forecasts workload and resource requirements using historical and real-time data to ensure optimal staffing across vendors and internal teams.
Develops and manages efficient schedules and capacity plans, adjusting in real time to meet service level and productivity targets.
Analyzes operational and vendor performance data to identify trends, opportunities, and improvement initiatives.
Implements and optimizes workforce management tools and processes to enhance forecasting accuracy, efficiency, and scalability.
Monitors market trends and benchmarks vendor costs and performance to support strategic sourcing and continuous improvement.
REQUIREMENTS:
At least 5 years of experience in Operations, Strategy and/or Business Intelligence role.
Background in BPO / Telco/Tech/Finance. Experience in fast-paced or high-volume industry is preferred.
Expertise in performance management and KPI governance.
Proficiency in analytics methods and tools.
Strong communication and writing skills for interacting with Leadership, customers, vendors, and internal stakeholders
Bachelor's Degree in any related field
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.