Partner Experience Manager

Key Responsibilities 

Partner Relationship & Retention  

• Serve as the main point of contact for a portfolio of linguistic partners, building trusted, lasting relationships. 

•  Conduct regular business reviews to understand partner goals, discuss high-level performance, and identify development opportunities.  

• Ensure a smooth partner journey after onboarding and act as an advocate internally for their needs and capabilities. 

•  Support sourcing teams with relationship transitions and onboarding of high-priority partners. 

Performance Alignment 

• Collaborate with Quality and Squad Leaders to interpret performance trends and context. 

• Participate in performance review discussions, sharing relationship insights and helping shape partner improvement plans when needed. 

• Monitor partner readiness for specialized work (e.g., multimedia, AI workflows, time-sensitive delivery). 

• Work with partners to ensure operational readiness during disruptions. 

• Help ensure performance expectations and changes are clearly communicated and supported. 

Rate Optimization & Financial Governance 

• Own rate alignment to market rates and buy rate strategy for assigned languages or service types. 

• Use global market intelligence and benchmarking to inform rate decisions and partner negotiations. 

• Stay informed about local linguistic market conditions, cultural nuances, and regional rate trends. 

• Act as a subject matter expert in rates; ensure adherence to financial governance frameworks and rate band controls. 

Community Execution & Engagement 

• Execute on the company-wide Partner Community Engagement Strategy as shaped by the Community Engagement Advisor.  

• Implement engagement tactics, as needed, such as newsletters, recognition programs, surveys, or virtual events — ensuring alignment with brand and strategy.  

• Foster two-way communication with partners, capturing sentiment and advocating for partner experience improvements internally. 

Cross-Functional Collaboration 

• Act as a key resource to Language Services, Quality, and Delivery teams by providing insight and context to support decisions around partner alignment with business needs. 

• Participate in rate and resourcing discussions tied to RFPs, new business, or key account needs.  

• Provide insights to help shape sourcing strategy and partner tiering within specific language portfolios or domains. 

REQUIREMENTS 

Experience 

• 3–5+ years in partner management, localization operations, or supply chain coordination.  

• Proven track record in managing freelance/partner relationships with commercial accountability.  

• Experience in global partner networks and cultural intelligence. 

• Background in localization or content services preferred. 

Skills & Competencies 

• Strong communication and negotiation skills. 

• Commercially astute with a data-driven approach to decision-making. 

• Familiarity with partner management platforms, TMS tools, and BI dashboards. 

• Collaborator and connector with a relationship-first mindset. 

Attributes 

• Deep commitment to partner success and a fair, transparent ecosystem.  

• Resilient and comfortable working cross-functionally in a matrixed environment.  

• Executes strategy with consistency and empathy. 

• Embodies Welocalize’s 4 Pillars: Customer Obsession, Relentless Innovation, Operational Excellence and Winning Together. 

SUCCESS INDICATORS 

• High retention and satisfaction of top-tier partners. 

• Buy rate optimization and financial compliance. 

• Engagement KPI delivery aligned with the community strategy. 

• Strong partnership with Quality and Procurement teams. 

• Consistent recognition of Welocalize as a preferred partner by the global linguist community.