Parking Ambassador

Post End Date:

November 24, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Job Title: Parking Services Ambassador

Department/Division: Parking Services

Reports to: Parking Ambassador, Senior Student, Supervisor, Parking Services

Compensation: $17.60 per Hour

POSITION SUMMARY (Purpose/Accountability)

Parking Services oversees the sale of parking permits, visitor paid parking, way finding, event signage, monitoring/directing university traffic for special events, and enforcement. 

The Parking Ambassador position will support the daily operations by providing a memorable customer experience.  This will be achieved by, but not limited to, responding to all in-person phone or email inquiries, accepting payment for permits, passes, and fees/fines, assisting with traffic direction for special events, and issuing parking violations when necessary. 

Customer Service

• Greet customers.
• Maintain a courteous and professional attitude.
• Strong interpersonal skills.

Office

• Respond to in person, phone, and email inquiries.
• Process payments through a POS system using debit, credit, and cash transactions.
• Regular record keeping and e-filling.
• Assist with special event planning and signage.
• Other duties as assigned by Senior Student and/or Supervisor.

Enforcement

• Monitor main campus parking lots and enforce Brock parking rules and regulations.
• Issue tickets for parking violations.
• Assist with immobilization/tow of vehicles found not in compliance.
• Aid in placement of directional signage located in parking lots.
• Occasional traffic direction for special events.
• Other duties as assigned by Senior Student/Supervisor.

Knowledge (know how, specific skills):

• Knowledge of customer service, general office administration, including office procedures, shared drives, inventory management, and communications.
• Demonstrate ability to handle cash and other financial transactions, including deposits.
• Proficient in all MS Office applications, particularly Excel.
• Use of Parking Services technology (i.e. AIMS and Honk).

Human Relation Skills:

• Excellent interpersonal, customer service, and communication skills.
• Comprehensive knowledge of Brock Parking Rules and Regulations and how they apply to the day -to-day operations.
• Strong conflict resolution and mitigation skills an asset when occasionally interacting with dissatisfied customers.

Problem Solving, Analysis & Innovation:

• Strong critical thinking and decision-making skills required to interpret and support complex policy and procedure.
• Detail-oriented, organized, and self-motivated.
• Able to meet deadlines, manage time and work in a busy environment where multi-tasking is the norm.

Physical Effort:

• Ability to lift up to 50 lbs.
• Periodically required to move sandwich board signs, boxes of supplies, cones, pylons etc. during peak periods.
• Must be able to stand and walk for long periods of time.

Physical Environment:

• Must be able to work outdoors in various weather conditions (heat, snow, rain, etc.)
• Walk on mixed terrain and remain outdoors for extended periods of time.
• Varied shifts that include mornings, evenings, and occasional weekends.
• Occasionally required to assist with traffic flow for large University events during peak times.

Sensory Attention:

• Requires regular use of a computer, smart phone, and two-way radio communication.