At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
We are looking for a Peer-to-Peer VIP Associate Host who is knowledgeable in Daily Fantasy Sports. You’ll be responsible for the day-to-day execution of DraftKings’ industry-leading VIP engagement strategy, understanding the true needs of our Players to foster long-term loyalty to DraftKings. You will be managing a budget across a book of hosted users, aimed at achieving revenue goals through effective sales tactics and developing lasting relationships with our players.
What you’ll do as a Peer-to-Peer VIP Associate Host
● Create strong, authentic, and trusted player relationships.
● Exceed engagement and service level performance targets.
● Assist in reactivation efforts to re-engage inactive users.
● Engage prospective players and facilitate new relationships using best-in-class customer service practices.
● Effectively distribute an allotted promotional budget.
● Compile player feedback to support improvements to the platform and identify commercial opportunities.
● Execute against all VIP policies and guidelines, including responsible gaming policies.
● Partner with DFS operations and CRM teams to optimize customer experience and reinvestment strategy.
● Operate primarily within Daily Fantasy Sports realm, while also working in conjunction with all DraftKings products, with a focus on Peer-to-Peer offerings (Pools, Best Ball, Pick 6, and Predictions)
What you’ll bring
● Experience with sports betting, gaming economies, and player behavior.
● 1+ years of experience in a customer-facing role.
● Comfortable working in a fast-paced, highly collaborative, and entrepreneurial environment.
● Ability to analyze data and trends to make quick and confident decisions.
● Willingness to travel and work nights and weekends.
● Sales/Account Management Experience.
● Knowledge of DFS and/or online gaming experience, NFL, PGA, and UFC.
● Experience playing Peer-to-Peer games (DFS, Poker, Best Ball, etc.) is a plus.
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 51,200.00 USD - 64,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.