Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.
WHY WORK FOR US?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
We are looking for a creative problem solver to join our amazing AAA Smart Home team. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.
RESPONSIBILITIES / JOB DUTIES
- Customer Interactions: The incumbent in the position will perform fundamental customer interactions through outbound calling. They will be able to anticipate Member needs, identify, and recommend relevant solutions from AAA to satisfy unmet needs. In addition, they will address customer inquiries and resolve issues promptly and efficiently. The position will require knowledge and proficiency with AAA Smart Home products and services. The Team Member will create warm sales opportunities for our Sales Consultants
- Administrative Tasks: This role requires the incumbent to maintain accurate records of customer interactions, sales activities, and transactions. The individual in the role will collaborate with other Team Members to improve overall sales and service performance
- Continuous Learning: Participate in sales training and continuous professional development to enhance product knowledge and sales skills.
KNOWLEDGE AND SKILLS
- Professional and friendly attitude, provides problem solving resolution
- Agility to modify communication style to communicate effectively
- Increases value of Membership with each interaction
- Active listener, critical and adaptable thinker, strong communicator, insightful, and emotional intelligence
- Must be proficient with multiple computer systems and applications
- Ability to quickly learn AAA Smart Home products
- High attention to detail and accuracy despite fast turnarounds.
- Customer-oriented with the ability to take care of customer’s needs while following company procedures.
- Energetic, with the ability to work at a sustained pace and produce quality work.
- Reliable and trustworthy, demonstrating dependability.
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
- Minimum Requirements:
- High School diploma or GED
- 0-2 years sales and customer service experience primarily in a call center environment
- Preferred Requirements:
- Advanced knowledge of Smart Home product and services
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