Kimberly-Clark

OTC Chargeback Analyst

Costa Rica -Prindisa Full time
OTC Chargeback Analyst

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role you will be responsible for reviewing and processing chargeback claims by making objective decisions in line with our policies and controls. Analyst will serve as the primary point of contact for chargeback administration and reporting, resolve customer disputes, and provide support related to chargeback issues.

In this role, you will:

  • Liaison with the NA KCP Business Unit and the NA RGM teams in the formulation of objectives and plans to support delivery of the KCP North America Business Plan.

  • Lead the validation of chargeback data and summarize statistics into meaningful reports for ongoing review by key leaders.

  • Provide a source of business knowledge and problem-solving capabilities to assure sound analyses, recommendations, and actionable programs for the business unit.

  • Develop and monitor effective controls for all claim payments activities.

  • Participate in and/or manage proactive project efforts to identify actionable value creation and revenue programs that drive results for the business unit, tracking and reporting on results as delivered.

  • Demonstrate a commitment to quality performance through personal example by adopting a customer-based approach to business support.

  • Personally demonstrate Kimberly-Clark’s leadership behaviors (build trust, make decisions, win consistently, think customer, continuously improve, build talent).

  • Ensure application of established corporate controls.

  • Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.


You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

To succeed in this role, you will need the following qualifications:

  • Bachelor’s degree, preferably in Accounting, Finance, or Business Administration.

  • 3+ years of financial analyst experience.

  • Advanced in English, including business writing, speaking and reading.

  • Intermediate-advanced Excel and SAP knowledge.

  • Excellent analytical and problem-solving skills.

  • Excellent communication and organization skills.

  • Strong Customer-oriented skills.

  • High level of attention to details.

  • Ability and desire to influence and drive change.

Benefits

Here are just a few of the benefits you’ll enjoy in this role at Kimberly-Clark:

  • Hybrid work model

  • Medical insurance

  • Product package

  • On-site company doctor

  • Flexible working hours

Benefits may vary depending on the country and position. Specific details will be shared during the recruitment process.

To be considered

Click the Apply button and complete the application process below. A member of our recruitment team will review your application and reach out if your skills align with the role.

Check out our careers page: https://careers.kimberly-clark.com/es-419

And finally, a few important notes...

For Kimberly-Clark to grow and thrive, we must be an inclusive organization that leverages the diverse experiences and passions of our team members to build brands that improve lives around the world. That’s why we’re committed to building a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our company.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.

Employment is subject to pre-employment screening, which may include drug testing, background checks, and medical evaluation.

This position is open only to local candidates who are already authorized to work in the country where the role is based. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Prindisa Shared Service Center

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time