<gh-intro>
<text>
We’re looking for a dynamic and results-driven Operations Manager to spearhead the management of Bolt Market stores across the country. In this role, you’ll take full ownership of performance, build and lead a talented operations team, and ensure every aspect of our in-store and delivery experience runs seamlessly.
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<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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<gh-role-detail>
<title>About the role</title>
<text>
This role is all about driving the growth and excellence of Bolt Market operations in Estonia. It’s a hands-on leadership role that combines strategic thinking with operational execution — perfect for someone who thrives in a fast-paced, data-driven environment and wants to make a real impact on how Bolt Market runs.
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<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Lead the launch and daily operations of all Bolt Market stores in the country, owning full P&L performance.</point>
- <point>Hire, train, and develop a high-performing operations team, ensuring top standards in safety, quality, and efficiency.</point>
- <point>Drive continuous improvement across store, warehouse, and picker operations through data and performance insights.</point>
- <point>Collaborate with HQ and cross-functional teams to optimize assortment, stock availability, and customer experience.</point>
- <point>Ensure compliance with safety, health, and legal standards while fostering a positive, collaborative team culture.</point>
- <point>Act as the main point of contact for store operations, managing process implementation and quality improvements.</point>
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</gh-responsibilities>
<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>Bachelor’s or Master’s degree in Business, Operations Management, or a related field.</point>
- <point>3+ years of experience in retail, operations, supply chain, or business management, plus 2+ years in team leadership.</point>
- <point>Proven track record of improving operational KPIs, efficiency, and process frameworks.</point>
- <point>Strong analytical and problem-solving skills with advanced Google Sheets proficiency.</point>
- <point>Excellent communication and interpersonal abilities; fluent in English and Estonian.</point>
- <point>Based in Tallinn, with flexibility to travel and readiness to occasionally work outside standard hours.</point>
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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
- <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
- <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
- <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
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<text>*Some perks may differ depending on your location and role.</text>
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