Operations Management, Supervisor

What this Job Entails: 

The Operations Management Supervisor oversees an organization’s daily business activities. They are responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Operations Management Supervisor regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. The role will be responsible for assessing the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible.

Scope: 

• Directs subordinates to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:

• Defining, implementing and revising operational policies and guidelines for the organization

• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs

• Working with the human resources department to develop and implement staff evaluations

• Liaising with departmental heads to develop financial plans and ensure company-wide compliance

• Keeping track of the company's revenue margins and conducting budget reviews to maximize profits

• Overseeing client support services

• Managing procurement and resource allocation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. 

• Must be able to lead a cooperative effort among members of a project team.

• Superior knowledge of industry regulations and operational guidelines

• In-depth knowledge of data analysis software

• Working knowledge of customer relationship management (CRM) packages

• Proven knowledge of performance evaluation metrics in a business setting

• Outstanding negotiation skills

• Excellent interpersonal, written and oral communication skills

• Demonstrated success innovating solutions to increase productivity and profitability.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

 

Salary Range

$55,375.50 - $104,400.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law