Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As an Operations Documentation Specialist, you will support the Workforce Solutions Operations group. This is a dynamic team that supports the Work Opportunity Tax Credit (WOTC) product line that helps enable our customers to live their financial best. You will play a key role on the team by harvesting the data they need to efficiently get their jobs done. Your primary responsibility will be to obtain supporting documentation, enabling the team to operate efficiently. This role offers a unique and engaging experience, as well as the different approaches of the states we collaborate with. This constant exposure will provide continuous learning opportunities, allowing you to develop expertise in partner processes and contribute to the improvement of our Operations team's support model.

What you’ll do

Generate various specialized reports, setting appropriate search parameters and column visibility.
Conduct thorough employee record reviews, examining questionnaires, denial reasons, and requested documentation.
Acquire military documentation for veterans, utilizing online systems and official request channels.
Obtain disability documentation for eligible individuals, coordinating with support teams and relevant agencies.
Acquire proof of age and address documentation for specific target groups, leveraging online resources and state-specific processes.
Specialists are required to utilize all available resources to obtain necessary documents, trying alternative retrieval methods if initial attempts fail, until all options are exhausted.
Process and submit all required documentation, updating system statuses, uploading files, and adhering to submission guidelines.
Establish, monitor, and report on operation/production issues, business improvement opportunities, and operational achievements
Understand and transition between data entry and verification tasks using standard verification processes
Demonstrate proficiency in adopting new tasks, workflows, or products
Perform document review and audit. Set up related data for new clients
Utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the guidance of management

What experience you need:

Bachelor’s degree or you have an equivalent combination of education and related professional experience
Minimum of 1 - 2 years of office experience
Proficient in data entry and have relatable software experience

What could set you apart

Preferred at least one year experience in a high volume processing center
Preferred customer service experience
Strong emphasis on collaboration and team building
Ability to respond quickly to unexpected changes
Creative problem resolution skills utilizing established options
Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information
Ability to handle high volume of work and work under deadlines
Excellent analytical skills, problem solving and decision making abilities
Excellent interpersonal, oral and written communication skills

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-TX-Houston

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time