Operations DevOps Engineer II

Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do:

• Supporting code deployment releases and promotions within test and production environments
• Perform product installation and configuration with some troubleshooting assistance from others in Operations
• Incident management including the investigation, and triage of various software application and database issues, while collaborating with internal teams  to ensure fast turnaround times on issue/incident resolution
• Monitor solutions production, customer test and internal environments for function and performance 
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Maintain monitoring tools and systems to proactively identify and address potential issues.
• Install, configure and upgrade third party products and open source solutions 
• Participate in and contribute at daily stand-up meetings

• Execution and validation of deployment installation, configuration, release processes and procedures

• Develop and maintain automation tools and processes to streamline operations and improve productivity
• Document operational and system architecture process and configuration and identify automation opportunities where applicable 

• Participating in the Operations 24x7 on-call rotation schedule

• When needed, active participation in critical problem resolution outside of typical working hours
• An employee may perform duties outside of the listed responsibilities as needed

Minimum Requirements:

• Experience configuring, managing and upgrading servers and software
• Experience with RDS database applications (eg. Oracle, MySQL) and administration
• Able to recognize and independently resolve issues
• Strong problem-solving and troubleshooting skills
• Proven collaboration skills, including written and verbal communication with internal and external stakeholders
• Ability to work independently and/or collaborate with internal teams with minimal assistance to solve problems

Desirable:

• Familiarity with CI/CD tools (Subversion, Git,  Azure DevOps, SaltStack)
• Working knowledge of caching concepts, network and infrastructure models
• Experience with Infrastructure as Code (eg.  Terraform)
• Software development experience on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Experience with Logstash and Elastic 
• Familiarity with Kibana, JIRA and Remedy
• Proficiency in cloud platform tools such as AWS Cloud Services, Cloudtrail, Lambda, System Manager, Disaster Recovery Solutions
• Experience working across multiple time zones.
• Growing ability to train and mentor other team members of all seniorities

Qualifications

•  Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.

• Minimum 2 -3 years’ experience with development and release processes
• AWS certification is preferred but not required

Location(s):

Portugal Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.