Operations Associate

Mercura is building AI software for the backbone of our economy.

We are one of the fastest growing companies from YC’s W25 batch and raised a heavily oversubscribed round at one of the highest valuations in our cohort. After surpassing $1M in ARR in under a year, we are looking for team members ready to go all-in to help us reach our next milestone: $10M ARR by the end of 2026.

One of our co-founders, Lukas, grew up in a trades family that has been active in the construction industry for over 115 years. Having worked on the construction site himself, he learned first-hand how slow and manual quoting still is in the industry.

In an era where AI becomes ubiquitous, we set out on a deeply personal mission: bring AI to the backbone of our economy - to the companies that keep our world running.

We’re looking for an Operations Associate to help us 10x our company over the next year.

This is a fast-paced, hands-on role for candidates with high agency. As the right hand to our CPO, you’ll help design the operational backbone that enables us to scale to €10M ARR and beyond.

If you're excited about taking ownership in the early stages of a venture and thinking about founding yourself - this is your opportunity to lead, learn and contribute.

What you will be working on

• Collaborate closely across product, customer success, and commercial teams
• Optimize the entire customer lifecycle, from seamless onboarding to ensuring maximum satisfaction and 0% churn
• Build and manage relationships with customers
• Translate customer insights into new features, prototypes, and product improvements
• Drive recruiting and onboarding of a stellar team
• Build, execute and optimize the operational processes that drive us to 10x revenue next year
• Grow with the company and collaborate with other stellar team members to achieve ambitious goals

What we’re looking for

Personality & Experience

• You are a strong operator with experience in building, executing and managing processes and projects in fast paced environments (e.g. startups, consulting, VC, initiatives)
• You’re energetic and caring, enjoy working with people, and find purpose in supporting others through thoughtful acts of service
• You a strong problem solver and and excel in taking full ownership of tasks
• You have strong customer empathy and business sense to understand customer pain points and needs
• You a strong and professional communicator in German & English

Commitment & Mindset

• Your job is part of how you define yourself. You treat your work as a top priority, and you’re fully committed to achieving ambitious goals amid uncertainty
• You’re are entrepreneurial, hands-on, ambitious, resilient and not afraid of doing unglamorous work
• You’re a team player who cares about people and leads proactively when situations call for it
• You want to work in-person in Munich with a higher intensity than in a 9-5 job

Company Perks

• Guaranteed career advancement opportunities in a rapidly growing team
• An ambitious team that feels like family and sees their work as more than just a job
• Real shares in our company with the most favorable tax treatment - no VSOP/ESOP
• Free team dinner (up to 4x/week)
• UrbanSportsClub membership - join our team workouts 3x/week
• Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €750/month
• Access to any AI or productivity tools you need

The target total compensation (cash+bonus+equity) for this position is €80,000-€130,000 annually. Actual offers and compensation are based on specific job duties, experience, performance, total rewards structure, and other considerations.