JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Global Real Estate & Facilities (GREF) team manages the corporate office portfolio and aims to provide a safe, sustainable, and efficient work environment to accommodate growth and enable our client's employees to innovate and delight customers[Source: 1A-JLL Job Description Template.docx]. As an Operational Readiness Analyst within the Operational Readiness Team (ORT), you will own and drive critical operational state across Amazon GREF, ensuring every implementation meets comprehensive readiness standards before transitioning to business-as-usual (BAU) operations. This role is essential in reducing risk, accelerating stability, and delivering value by ensuring processes, people, systems, and infrastructure are fully prepared and verified to effectively support operations and deliver expected outcomes, directly contributing to JLL's mission of helping organizations achieve their ambitions through exceptional real estate services.

What your day-to-day will look like:

Develop and maintain operational documentation including SOPs and work instructions while creating and updating process flows
Analyze existing processes and recommend improvements while maintaining documentation repository and version control
Collect and analyze operational data, create status reports and dashboards while tracking KPIs and metrics
Maintain data accuracy and integrity while assisting in training material development and supporting issue resolution
Coordinate transition activities between project and operations teams while developing operational readiness assessment frameworks
Track risk mitigation actions and provide administrative support across multi-workstream processes
Analyze and document business processes and workflows while operating effectively in a global environment across different geographies.

Required Qualifications:

2+ years' experience in business processes support and analytics with understanding of basic IT solution delivery concepts
Understanding of change management and/or continuous improvement methodology (Lean Six Sigma, etc.)
Ability to work with multi-workstream processes across different geographies while operating in a global environment
Data analysis skills with ability to dive deep into data and documentation to support analysis and decision-making
Excellent communication and presentation skills to effectively engage with stakeholders at various levels
Excellent level of English with strong computer skills including Smartsheets, Quip, Word, PowerPoint, Excel, and Asana
Ability to monitor progress and implement corrective actions while building trust with team members across different perspectives.

Preferred Qualifications:

5+ years' experience in business processes support and analytics (for Senior Analyst role consideration) • Additional language skills beyond English
Experience with operational readiness frameworks and transition management
Background in facilities management or real estate operations
Lean Six Sigma or other continuous improvement certifications
Experience working in global corporate environments with diverse cultural perspectives.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.